HDDC Sales Manager

The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!Position Purpose:The HDDC Sales Assistant Manager (AM) is responsible for creating a high performing selling culture and achieving this through development/coaching of their team, Sales & Design team staffing and delivering world class customer service. The AM will lead a team of variably compensated Sales & Design associates work with customers in an HDDC showroom visit homes of Home Depot customers and successfully close the sales of HDDC's product lines. The AM drives local store and HD Pro connectivity by building and maintaining relationships with local leadership and associates, continually updating/training them on HDDC’s product offerings. The AM is also responsible for driving project conversion & completion efforts in the stores through the sales team. The AM will manage Sales & Design associates through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The AM will lead a team of Sales & Design associates to achieve sales targets and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc.). The AM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.Key Responsibilities:20% - Customer Service - Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Service Provider and internal teams.20% - Drive Conversion - Drive appointment conversion from initial appointments to close of sale.50% - Drive Sales - Drive assigned sales team to achieve sales targets. Understand, analyze and prioritize business metrics. Implement action plans to improve performance. Monitor progress toward the achievement of all business metrics.10% - Teach, coach and manage - Optimizes diverse talent through a demonstrated commitment to equal employment opportunity. Teach, coach, manage, & retain a team of sales and Design associates. Continually train sales team on HDDC's sales process and new/updated products and offerings.
Today, The Home Depot is the world’s largest home improvement retailer with approximately 500,000 orange-blooded associates and 2,300 stores in the U.S., Canada and Mexico. The typical store today averages 105,000 square feet of indoor retail space, interconnected with an e-commerce business that offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.

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