Head Cashier

About Butterfield Market:

Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence.

Essential Duties and Responsibilities:

• Support efficient front-end operations by maintaining clear communication with team members and customers while adapting to changing priorities.
• Supervise cashier activities to ensure all register transactions comply with company policies and procedures.
• Reconcile cash tills at the end of each cashier shift and investigate any discrepancies.
• Maintain clean, safe, and organized checkout areas at all times.
• Monitor the performance of cash associates and provide feedback and support to the Department Manager.
• Ensure customer transactions are processed accurately, efficiently, and with a high level of customer service.
• Respond to cashier requests for price checks, register assistance, and other customer service needs.
• Ensure all registers are adequately supplied with cash and change throughout the shift.
• Oversee the proper display, stocking, and labeling of merchandise in the checkout area.
• Maintain quality control standards and uphold sanitation and food safety procedures.
• Ensure compliance with all company policies, operational procedures, and safety standards.
• Assist with creating and maintaining cashier schedules to support operational needs.
• Process and supervise customer returns and exchanges in accordance with company policy.
• Approve register overrides and other authorization requests as required.
• Open and close registers following established cash-handling procedures.
• Utilize and troubleshoot the ECRS system and point-of-sale (POS) systems as needed.
• Prepare and process bank deposits in accordance with company cash-handling procedures.
• Assist in other areas of the market as directed by the General Manager or Market Manager, based on operational needs.

Education and/or Work Experience Requirements:

• Associate’s Degree/High school diploma requirement
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Proficient computer skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Must be able to lift and carry up to 50 lbs.
• Must be able to communicate clearly 

Benefits & Perks:

• Medical, dental, and vision insurance
• Paid Time Off (PTO) and paid sick time
• Commuter benefits
• 401(k) retirement savings plan
• Employee discounts