Head of Account Management

Coface is one of the leaders in trade credit insurance and business information products, helping more than 50,000 customers build successful, growing and dynamic businesses all around the world.

We offer our clients tailor-made risk management solutions based on our global data coverage and our in-depth risk assessment expertise.

Coface’s experience means we can provide high-quality, high-value data to our clients. Our business information services help them with their risk management and operational decision-making.

Job Description

The Head of Account Management will lead a team responsible for maintaining and expanding relationships with existing customers. This dynamic role involves close collaboration with other teams to ensure strategic alignment and deliver operational excellence in account management.

What will your role be:

• Lead, coach, train, and inspire the Account Management team to ensure continuous professional development and high performance.
• Ensure effective customer service management and client satisfaction to maximize the business potential of the existing client portfolio.
• Oversee the department's day-to-day activities, analyze client data and market trends to identify opportunities for upselling, cross-selling, and new product development.
• Continuously monitor and analyze key performance indicators of the existing portfolio in Lithuania, Latvia, and Estonia at the Account Manager level, identify issues, and implement corrective action plans.
• Prepare regular reports for company management of the Region/Group, when required.
• Represent the company within the local business community to enhance the visibility of the Coface brand and foster the development of new business relationships.
• Manage a network of partners, cultivate and maintain key relationships with important intermediaries.

• At least 3 years of experience in a similar role.
• Experience working in financial institution, bank, insurance, or credit collection is desirable.
• Strong leadership, team management and team development skills.
• Knowledge of Credit Insurance is a big advantage.
• Professional English level (both spoken and written) is essential.
• Proficiency in spoken Russian is desirable.
• Previous experience in a multicultural or international matrix organization is desirable.

We offer you:

A full-time job in an international company, a workplace in the center of Vilnius in an excellent working environment with the possibility of remote work, a friendly and supportive team, opportunities for development and upskilling, health insurance and additional employee benefits.

Monthly salary 4000 - 5000 euros before taxes plus yearly bonuses.



We are waiting for your CV with a job reference until 15.05.2025.

Phone to inquire +37052791727.



We guarantee confidentiality. We will only inform candidates selected for the interview about the selection results