Head of Air Freight North America

Air Product Strategy & Performance

• Define and execute the North America air freight strategy in line with global objectives and market conditions
• Driving volume growth, yield improvement, and overall profitability
• Lead capacity planning across gateways and trade lanes, including consolidations and airline agreements
• Build and develop a high-performing Air Product team with a strong focus on accountability and results.
   

Airline & Procurement Management

• Establish and manage strategic relationships with key airline partners at regional and global levels
• Drive competitive pricing, capacity agreements, and procurement strategies across the region
• Implement structured carrier performance management, including KPIs and regular reviews
• Act as the senior escalation point for airline-related operational and commercial issues.
   

Commercial Enablement & Growth

• Partner closely with Sales and Key Account teams to support strategic customers, tenders, and growth initiatives
• Contribute to commercial strategy through targeted trade lane focus, product positioning, and solution development
• Support customer engagement at senior levels to strengthen relationships and win new business.
   

Operations & Execution Support

• Align with country and regional leadership to ensure consistent execution across operations and product teams
• Support resolution of complex operational challenges impacting service, cost, or performance.
   

Leadership & Governance

• Serve as a key member of the regional leadership team, providing strategic direction and market insight
• Monitor performance across volume, yield, and service quality to ensure sustainable growth
• Ensure alignment with global air freight policies, standards, and best practices.

• 15+ years of experience in air freight forwarding, including at least 8–10 years in an air product leadership role with exposure to both operations and commercial strategy
• Proven leadership track record, including building and developing high-performing teams, driving accountability, and managing across multiple locations
• Deep understanding of air freight market dynamics, including capacity constraints, airline networks, pricing volatility, and gateway operations
• Strong commercial acumen with the ability to balance yield, volume, and service performance in a competitive market
• Customer-focused mindset with experience supporting strategic accounts and aligning product strategy to client needs
• Ability to operate effectively in a fast-paced, volatile environment, adapting quickly to market shifts and capacity changes
• Strong stakeholder management and communication skills, with the ability to influence senior leaders, airline partners, and key customers
• Advanced analytical and negotiation skills, particularly in high-value and capacity-constrained environments
• Results-driven, with a track record of delivering growth, improving margins, and strengthening product performance
• Fluent in English, both written and verbal; additional languages are an asset
• Willingness to travel as required to support regional operations, customers, and airline partners.