Our client is a CySEC-regulated forex/CFD brokerage headquartered in Nicosia. As the company continues to scale its regulated operations, they are looking to appoint an experienced Head of Back Office to lead and develop their back office function.
Lead, manage, and develop the back office team, setting clear objectives, workflows, and performance standards. Oversee client account lifecycle processes: onboarding/KYC support, deposits and withdrawals, transfers, and account maintenance. Ensure all back office operations comply with CySEC regulations and internal AML/compliance policies. Monitor and reconcile client funds, trading accounts, and transactions across trading platforms (e.g. MT4/MT5) and payment providers. Act as the key liaison between back office, compliance, dealing/trading, payments, and customer support teams. Identify and implement process improvements to increase efficiency, accuracy, and scalability of back office operations. Handle escalated client account queries and complex operational issues. Prepare and present regular operational reports to senior management. Support audits and regulatory reporting requirements as needed.
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