Head of Commercial Operations

Head of Commercial Operations

Manhattan, New York

On Target First-Year Earnings: $200,000 ($130,000 base + $70,000 uncapped performance-based bonus)

Meaningful early equity at our ground-floor valuation with >100x upside potential

In office with flexible remote days

About Aurora

Aurora is the travel & lifestyle management operating system for the world’s highest-performance founders, athletes, and family offices. Backed by the most successful founder in the space ever.

Our mobile app empowers ultra-high-performance individuals and their teams to master their relationships, exploration, and longevity across five lifestyle categories: travel, dining, experiences, luxury goods, and longevity.

To date, we have:

• Raised $5M from Tier-1 investors and operators, including the founder of Cleo, Quadpay, early investors in Supercell and Deliveroo, the President of VistaJet, and tier-1 athletes including Kevin Love and Kyle Kuzma
• Achieved industry-leading engagement among paying members, with a large waitlist seeking access
• Built a proactive, seamless, conversational product frequently described as “magic” by our members

We’re now building our Commercial Operations function as we scale our product and membership base.

The Aurora Head of Commercial Operations

Want to build the world’s most revered premium supplier ecosystem across dining, travel, wellness, luxury goods, and experiences?

Aurora is seeking a Head of Commercial Operations to own our supplier engine: attracting and nurturing the relationships that unlock unmatched intelligence, off-market access, and extraordinary member experiences.

You’ll build the brand, incentives, and contribute to the systems to scale this system globally.

This is a ground-floor role for a creative operator ready to shape the future of premium lifestyle.

What you’ll do

Build Aurora’s supplier network into a living ecosystem that attracts the world’s best hospitality and lifestyle partners.

Craft the brand, community, and relationships that make Aurora culturally magnetic within the industry.

Design incentive structures and rewards that drive exceptional partner performance and outcomes. Build performance systems that provide clear visibility into top suppliers and where Aurora should deepen investment over time.

Partner closely with Aurora’s founding team, product function, and operations team to build the infrastructure that makes it seamless for partners to engage with Aurora and deliver differentiated intelligence, access, and perks.

This role reports directly to Aurora’s Co-Founder & COO and has clear potential to grow rapidly into a leadership position spanning Commercial Operations, Member Experience and Product.

Responsibilities:

• Own Aurora’s supplier platform end-to-end, spanning sourcing, nurturing, and scaling premium relationships over time
• Design incentive structures, gifting programs, and rewards that motivate exceptional partner performance
• Craft Aurora’s supplier-facing brand and ecosystem through community, events, and cultural touchpoints that deepen loyalty
• Build special relationships with the world’s best hospitality and lifestyle insiders to unlock differentiated access, intelligence, and experiences for Aurora members
• Negotiate and formalize high-impact partnerships that expand Aurora’s global supplier network across our core verticals
• Implement performance tracking, relationship health metrics, and operational rigor to identify where to lean in or cut off
• Partner closely with Aurora’s founding team, product function, and operations team to build the systems and infrastructure that scale this network globally

Who you are:

• Creative, with the taste and storytelling ability to build a compelling partner-oriented brand
• A relentless relationship-builder and closer who knows how to get in the door and turn “no” into a “yes”
• A natural community builder who can create a magnetic ecosystem that partners want to belong to
• Deeply networked in lifestyle and hospitality worlds, with strong empathy for how top operators and insiders think
• Operationally minded, with the ability to transform bespoke partnerships into scalable programs and systems
• An owner at heart, eager to take full responsibility for building and running Aurora’s Commercial Operations function

1. Competitive salary with uncapped performance-based bonus
2. Founding stock options package
3. Flexible remote days
4. Lifestyle access perks and access to exclusive events & Aurora services
5. Whoop or Oura Ring on us
6. $2,000 annual education budget
7. Longevity subscription
8. Whatever tech you need to do your best work
9. Generous parental leave
10. Comprehensive health benefits, with 90% coverage, including dental and vision