Head of Customer service (Mandarin)

Position: Head of Customer service (Mandarin)
Location: Los Angeles, CA
Salary - $70k - 80k + Benefits
Full time 

Bilingual - Fluent in English and Mandarin -  "Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China.


Job description: 

• Strong knowledgeable about call center operation and management.
• Have experience in logistics or global e-commerce customer service.
• Strong at communicating with different business units and departments.
• Familiarity with the principles of service procedure design is required, as well as the ability to combine channel and service undertaking resources, evaluate service risks and deploy solutions to issues encountered by customers.
• Have basic knowledge of quality management and the ability to control and optimize procedures.
• Experience of team management would be a plus.

About us
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility