Head of Customer Success

About Anyword

We’re on a mission to revolutionize how marketers, writers, and innovators create their marketing content.

With tools like ChatGPT 🤖 taking the world by storm, it’s clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers… how do we know what will actually work?

Your words matter, and Anyword was built to ensure that they resonate. Since 2021, we’ve been building a platform to help both the world’s largest brands and its next rising stars actually move, inspire, and drive their audiences forward.

We’ve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now we’re looking to you to help change the world with us!

Description

Our customer success team is growing rapidly, and we are looking for a Head of Customer Success to lead and manage our growing team of 3 CSMs! This individual will help drive Anyword's success and customer retention.

The head of customer success will be responsible for setting the vision, creating processes, and maintaining deep relationships with cross-functional partners, including CMOs and CTOs in top global companies - all to ensure the successful retention and growth of our customers. This position has direct reports in place, with additional team members to be recruited, in light of recent growth in our book of business.

Please note this is a hybrid role in our TLV office and our customers are mostly in the US.

About The Role

In this role, you’ll be leading a team of customer success managers based in Israel and the US. 

You will own some of Anyword’s US based strategic accounts directly.

You will be at the forefront of Anyword’s value realization - responsible for growing and developing the team by providing expert-level CS knowledge, product expertise, coaching, training, and inspiration.

You will build a team that is trusted by the biggest brands in the world in shaping and improving the performance of their content, and will serve as the main link between our customers and our technical team.

You will create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.

You will collaborate on account plans and reviews with product and sales, to identify opportunities to increase customer value.

A must- 5+ years of experience in CSM roles (2+ as a team lead) with SAAS companies.

Must have experience in working with enterprise marketing teams, managing executive relationships, along with end-user relationships.

Experience in working with CS tools, along with rolling these tools out to teams

Experience with managing implementation and onboarding of a technical solution with Enterprise customers.  

Analytical Skills: High-level data analysis, synthesis, and reporting capabilities.

Must be free to work at some of the US hours.