Head of Customer Success (SaaS)

What You'll Do: 

• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems that surface risks before they become problems

• Recruit, develop, and lead a world-class Customer Success team of 3 people
• Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
• Integrate CRM workflows with product and support systems for seamless customer experiences

• Turn client feedback into real intelligence for Product and Sales.
• Drive measurable expansion revenue through strategic account management.
• Prove that great Customer Success makes money — and own that number.

What Will Help You Thrive in This Role

• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
• A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
• You've built top-notch CS processes, playbooks, and best practices before, not just run them.
• Experience automating customer health monitoring and risk detection.
• A hands-on leadership style, you set strategy and roll up your sleeves.
• Exceptional English and genuine executive presence.

• Competitive base salary + a clear, transparent bonus structure
• Fully remote, with flexibility across EU time zones
• Paid time off and a company-issued laptop
• A rare chance to build a CS function from the ground up — your fingerprints on everything
• A collaborative, genuinely supportive team that ships
• Direct impact on product and company growth
• Room to grow at the intersection of AI, science, and beauty