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About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
As the Head of Facilities, you will play a pivotal role in shaping the strategic direction and operational excellence of our maintenance programs. Reporting directly to the Head of Operations/Property Management, you will oversee teams of dedicated professionals, developing best-in-class maintenance programs across our diverse portfolio of multifamily properties.
Responsibilities
- Provide technical and operational support to maintenance and operations teams, create efficiencies, and meet maintenance performance standards
- Develop, implement, and improve preventative maintenance programs
- Inspect and audit properties to verify they are following company policies and procedures
- Lead mitigation and remediation of larger maintenance-related issues
- Identify life safety, employee safety, and physical hazards on-site and provide corrective solutions.
- Ensure effective oversight and execution of work orders, unit turns, standard R&M, and preventative maintenance
- Lead recruiting, interviewing, onboarding, training, and mentoring of facilities teams
- Work directly with the Executive team to implement company and ownership goals for each property, centered around maximizing revenue and controlling expenses
- Perform quarterly business reviews with regional service contractors to ensure they are performing to the requirements of their contracts and providing high-quality work
- Monitor budgets and turnover expenditures to come up with cost reduction recommendations
- Monitor and evaluate business performance by implementing and measuring key metrics surrounding but not limited to: preventative maintenance, compliance and inspections, standard operational reporting (e.g., work orders, unit turns), and resident feedback
- Work closely with the Capital Projects Team, ensuring on-time and under-budget delivery of deferred maintenance projects, and providing support where necessary
- Ensure properties are operating in accordance with all federal, state, and local requirements, including but not limited to OSHA, EPA, NFPA, electrical and building codes
- Ensure compliance with company safety policies, and quickly identify and remediate safety hazards
- Ensure facility team members complete required training and assist in developing and facilitating additional hands-on maintenance training classes
- Perform regular portfolio-wide analyses of service contracts and system uptime
- Review costs, scope, and performance of all recurring maintenance contracts, and recommend vendor and scope changes as necessary
- Compare contract scopes and costs between properties and regions to surface opportunities for improvement and/or savings
- Analyze and work to improve critical systems uptime (e.g., elevators, HVAC, electrical, fire & life safety)
- Oversee all major critical systems repairs and upgrades
- Required to visit all properties within the portfolio to ensure the efficient operation and coordination of all facilities departments.
Ideal Background
- 10+ years’ experience overseeing facilities teams across multiple Class A multifamily properties or equivalent experience
- Four-year college degree or equivalent experience
- Ability to evaluate and repair HVAC, plumbing, electrical, basic carpentry, and mechanical equipment and systems
- Knowledge and experience in the review and application of NFPA life and fire safety codes
- Strong understanding of OSHA standards and SDS regulations
- Excellent written and verbal communication skills
- Ability to contribute to expense forecasting and variance analysis
- Yardi knowledge and MS Office experience, including Excel
- Ability to travel approximately 40-60%; availability to work all shifts, including weekends as necessary
Benefits
We take care of our people so they can do their best work.
- Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time Off PTO and paid holidays.
- Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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