Head of IT

About the Role

We are seeking an experienced and hands-on Head of IT to lead our technology operations on-site in Miami. This position is ideal for a highly skilled IT leader who thrives in a fast-paced, service-oriented environment and can balance strategic oversight with direct technical involvement.

The Head of IT will oversee daily IT operations, manage a small team of IT professionals, and ensure that internal systems and client-facing IT services run smoothly, securely, and efficiently. You will report directly to the executive team, supporting decision-making and business continuity initiatives.

Key Responsibilities

• Lead and supervise the IT department, ensuring that all tasks and responsibilities are clearly defined and effectively executed.
  

• Oversee infrastructure, networks, servers, and security systems to maintain uptime, scalability, and data integrity.
  

• Manage daily help desk and ticketing operations, ensuring timely response and resolution of IT requests.
  

• Coordinate on-site and remote technical support for internal staff and clients.
  

• Collaborate with leadership to plan and implement IT strategies aligned with business objectives.
  

• Ensure all IT assets, credentials, and documentation are properly organized, tracked, and secured.
  

• Review and optimize internal workflows to improve team efficiency and task delegation.
  

• Maintain vendor relationships and evaluate new technologies to enhance productivity and service delivery.
  

• Implement and enforce cybersecurity measures, access control, and disaster recovery protocols.
  

• Communicate effectively with C-level executives regarding high-priority IT matters and ensure transparency in operations.
  

Requirements

Benefits

• Competitive contractor rate based on experience.
  

• Long-term collaboration with growth potential.
  

• Dynamic work environment with a collaborative and supportive team.
  

• Exposure to diverse clients and advanced IT environments.