Head of Northeast Retail Operations (Deregulated Retail Power)- Syracuse, NY

Head of Northeast Retail Operations (Deregulated Retail Power)- Full Time
Location: Syracuse, NY, 13202
What you will be doing:

• Own operational excellence in functional areas including customer care, complex billing, account maintenance, and collections


• Implement systems, processes, reporting, and controls to drive efficiency


• Support business expansion efforts in accordance with target operating model – including through products, markets and by merger and acquisition


• Create structure to help us manage, operate and lead more effectively


• Build relationships with key vendors to support our current business and future growth, driving system, process and transformational change throughout Ops


• Develop leaders within the company and setting them on a path for management


• Establish and maintain team focus by developing and communicating goals


• Work collaboratively with other leaders and other departments to support their efforts in accomplishing company goals


• Develop others by delegating responsibility and providing feedback

Experience you will need:

• 5-10 years’ experience in a management role in the energy industry


• Prior experience as a leader


• Prior experience in delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end)


• A good understanding of workflow management


• Acting as a leading collaborator across multiple business teams


• Experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations

Top reasons to work for our client:

• Great team environment!


• CEO is well respected by team!


• Inclusive Workplace


• Awesome career development opportunities!


• Competitive Rates