Head of Operations

The Head of Operations will be building lean, effective company operations that reduce friction and improve execution. He/she will own internal processes, communication flows, tools, and cross-functional coordination, as well as orchestrate strategic initiatives outside product and development delivery.

Job Responsibilities

1. Company Operations

• Build and improve internal processes that help teams work faster and with less friction.

• Define clear ownership, handoffs, and decision-making flows between teams.

• Find and remove operational bottlenecks, duplicated work, and unnecessary bureaucracy.

• Improve how information moves across the company: meetings, updates, documentation, and escalation paths.

• Build and manage a team responsible for internal operations and non-development project coordination.

2. Planning and Reporting 

• Support company planning, goal-setting, and review cycles.

• Help leadership turn company priorities into clear operational plans.

• Build simple reports and dashboards for internal operations and strategic initiatives.

• Track progress, results, risks, and blockers.

• Use data and feedback to measure impact, improve decisions, and drive continuous improvement.

3. Strategic Initiatives

• Lead strategic initiatives outside product development.

• Turn leadership priorities into clear plans, owners, timelines, and expected outcomes.

• Coordinate cross-functional work between departments such as Brand, Finance, Legal, People, Office, etc.

• Keep stakeholders aligned and make risks, blockers, and decisions visible.

4. Internal Tools and Systems

• Own the company’s internal tools for planning, task tracking, reporting, documentation, and collaboration.

• Select, improve, and simplify tools used by teams.

• Drive adoption of tools and make sure they are used consistently.

• Identify where automation or AI can reduce manual work.

You will thrive here if you have…

Requirements

• 5+ years of experience in Operations, Business Operations, Strategy, Business Development, Chief of Staff, or similar roles.

• Experience improving company processes, communication flows, and internal tools.

• Experience leading complex cross-functional projects outside software development delivery.

• Strong ability to turn unclear business needs into clear plans, owners, timelines, and next steps.

• Strong stakeholder management skills, including working with senior leadership.

• Clear and structured communication in English.

• Strong analytical skills; able to use data, reports, and feedback to improve operations.

• Good commercial understanding; able to connect operational work to business impact.

• Hands-on attitude: comfortable both designing processes and making sure they are actually used.

• Good understanding of AI tools and practical ways to apply them in operations.

Recruitment process

• HR interview

• Technical Interview with the hiring team