Head of Operations - Technology

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is a senior advisor to the CTO for technology initiatives, with an integral role in Technology planning, governance and controls, and change management to drive Technology strategy across the Enterprise. This role leads the CTO office in delivering against company imperatives and alignment of tactical plans and resources with strategy across the business units.

Essential Functions
Identifies & leads prioritization of Technology changes to establish and run Technology operating rhythms, mechanics, and common standards across the business units, executing change effectively on behalf of the CTO office.
Optimizes business processes to enable Technology leadership to make trade-off and prioritization decisions and then ensure appropriate socialization across the teams/company is completed.
Serves as a liaison for the CTO organization with internal and external partners and connects and deciphers work streams, including representation in strategic partnerships, proof of concepts, product roadmaps and potential mergers and acquisitions.
Works with the CTO to outline objectives for the technology function and cascade OKR's/KPRI's into monthly and quarterly operating plans with clear interim operational metrics and business results.
Develops and oversees the IT budget and planning.
Builds a culture of cross-functional collaboration as well as analytically driven progress tracking and business management; provide exceptional leadership in building and developing highly engaged, high-performance teams.
Ensures the Technology team's work is in line with EWS and regulatory/compliance requirements and enhances Tech-specific processes for risk identification, prevention and management.
Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications
Education and experience typically obtained through completion of a Bachelor's degree in Information Technology, Computer Science or related field
15 or more years direct experience in the design and implementation of high availability processing environments covering a multitude of industries and technologies
Senior level technology leadership experience including financial and payments industry
Ability to independently operate in a complex, matrixed environment and lead change via influence.
Demonstrated success developing strategic vision and leading strategy from inception through deployment
Knowledge of business concepts such as first, second, third line of defense risk functions and roles, budgeting, and IT governance
Experience managing and interfacing with IT operations, delivery teams, production support teams, engineering, technology PMO teams, quality assurance, and external vendor and customer interfaces
Highly effective interpersonal, communication, and presentation skills and the ability to develop strong relationships through collaboration
Background and drug screen

Physical Requirements

Early Warning works together in a highly collaborative office environment. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The pay scale for this position in USD per year is:

In USD per year is: $300,000 - $340,000, but will vary dependent on geographic location.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

•Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

•401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

•Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

•12 weeks of Paid Parental Leave

•Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
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