Head of Product Performance & Chief of Staff

About the Role:
Grade Level (for internal use):
14
The Team
The Product Performance organization serves as the operational engine for the S&P Market Intelligence Enterprise Solutions Product organization. Through leadership of Product Delivery and Product Operations, the team establishes the operating model, governance, insights, and execution discipline needed to deliver product strategy and exceptional customer outcomes.

Responsibilities & Impact
As Executive Director, Product Performance & Chief of Staff to the Chief Product Officer, you will serve as a trusted strategic advisor and operational leader. Acting as an extension of the CPO, you will help drive executive priorities, organizational planning, operational excellence, and alignment across Product, Engineering, Commercial, Technology, and Executive Leadership.

This highly visible role combines strategic advisory responsibilities, organizational leadership, and hands-on execution. Success requires strong executive presence, analytical rigor, cross-functional influence, and the ability to translate strategy into measurable outcomes.

Strategic Partnership to the Chief Product Officer

• Serve as Chief of Staff and trusted advisor to the CPO on organizational priorities, execution strategy, communications, and executive decision-making.
• Drive execution of strategic initiatives, ensuring enterprise priorities translate into clear actions and measurable outcomes.
• Lead preparation for Executive Leadership Team meetings, Board materials, Quarterly Business Reviews, Annual Planning, investor-facing updates, and strategic presentations.
• Coordinate cross-functional initiatives across Product, Engineering, Commercial, Technology, Finance, and Corporate Strategy.
• Develop executive narratives, operating metrics, business reviews, and strategic communications that articulate product strategy and organizational performance.
• Represent the CPO in executive forums and governance meetings when appropriate.

Product Organization Leadership

• Lead and scale the Product Performance organization, including Product Delivery and Product Operations.
• Establish and evolve the Product organization's operating model, including governance, planning, execution rhythms, and measurement.
• Own the Product Development Lifecycle, creating standardized processes and operating practices across the organization.
• Oversee enterprise operating mechanisms, including Annual Planning, Quarterly Business Reviews, Product Kickoffs, Executive Product Reviews, roadmap governance, portfolio reviews, and organizational health metrics.
• Partner with Product Leaders to improve prioritization, capacity planning, delivery governance, and execution transparency.

Product Delivery & Operational Excellence

• Provide executive oversight for Product Delivery, ensuring key initiatives execute predictably while balancing speed, quality, customer value, and business impact.
• Guide the strategic approach for enterprise product launches and cross-functional readiness.
• Establish portfolio reporting, executive dashboards, delivery health metrics, and operational scorecards to support proactive decision-making.
• Champion initiatives that reduce friction, improve decision-making, and increase execution velocity.

Data, Insights & Product Intelligence

• Define executive metrics, KPIs, and performance frameworks for the Product organization.
• Direct the strategy for product analytics, operational reporting, and executive dashboards.
• Establish trusted sources of operational and product data to improve transparency, accountability, and decision-making.
• Partner with Product, Engineering, Finance, and Data teams to measure product investments and business outcomes.

Product Operations, Tooling & AI Enablement

• Define the roadmap for the Product organization's operational ecosystem, including product management, planning, analytics, collaboration, knowledge management, and AI-enabled productivity tools.
• Serve as executive sponsor for tooling governance, data integrity, workflow optimization, and process automation.
• Oversee product documentation, enablement, and knowledge management to improve organizational effectiveness.
• Champion AI-enabled improvements that accelerate product development, improve operational efficiency, and enhance decision quality.
• Lead change management initiatives that support adoption of new operating models, tools, and governance practices.

Executive Leadership & Cross-Functional Partnership

• Build trusted partnerships across Product, Engineering, Commercial, Customer Success, Marketing, Finance, Technology, Legal, and Executive Leadership.
• Influence organizational priorities through collaboration, executive communication, and data-driven recommendations.
• Balance strategic thinking with operational execution to ensure enterprise initiatives are delivered with urgency and discipline.
• Develop future leaders and build a high-performing organization capable of supporting long-term growth.

Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $169,000 to $257,281. Base salary ranges may vary by geographic location.

In addition to base compensation, this role is eligible for additional compensation such as annual incentive bonus plan.

This role is eligible to receive additional S&P Global benefits.

What We're Looking For:

• Significant leadership experience in Product Management, Product Operations, Program Management, Portfolio Management, Strategy, or Business Operations, preferably in enterprise software or financial services.
• Experience serving as Chief of Staff, Strategy Lead, Business Operations Leader, or in a similar executive advisory role.
• Proven ability to lead high-performing, multidisciplinary teams in highly matrixed organizations.
• Deep understanding of Product Development Lifecycle practices and enterprise product operating models.
• Experience establishing executive operating rhythms, governance structures, portfolio management frameworks, and organizational planning processes.
• Strong business acumen with the ability to synthesize complex information into executive-level recommendations.
• Exceptional executive communication, presentation, storytelling, and stakeholder management skills.
• Experience leading organizational transformation, operational excellence, and enterprise change management initiatives.
• Demonstrated success building executive dashboards, performance frameworks, and data-driven decision processes.
• Strong understanding of AI capabilities and experience driving AI-enabled operational improvements.
• Ability to influence without direct authority and operate effectively in ambiguous environments.
• Bachelor's degree required; advanced degree, MBA or equivalent, preferred.

Flexible Working

• We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

• Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Mission:
Advancing Essential Intelligence.

Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected] . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

10 - Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV102 - Senior Management (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)