What You'll Do:
- Develop and implement the company's QMS, ensuring compliance with ISO 9001 and other relevant certifications.
- Define the quality vision, objectives, roadmap, and metrics, aligning them with business goals.
- Lead the Management Review Board (MRB) process, material disposition, and corrective/preventive actions.
- Establish and maintain the QMS for all of Atomic Machines, encompassing both product devices and the AMP manufacturing platform.
- Define and lead reliability testing plans for devices and equipment throughout design and validation stages (e.g., HALT/HASS, ESS, environmental testing, life testing).Ensure closed feedback loops from design to manufacturing to the field, driving data-driven improvements.
- Establish and track field failure rates and corresponding corrective action plans.
- Create and execute reliability test plans for AMP hardware.
- Lead factory and site acceptance testing for new and repeat equipment.
- Champion "Quality at the Source" in manufacturing, designing processes to minimize rework, escapes, and variation.
- Implement in-process and end-of-line inspection methods, test coverage, and statistical process control (SPC).
- Build systems to monitor yield, scrap, and rework trends, and lead initiatives for improvement.
- Establish processes for incoming and outgoing inspection and test, and oversee the management of non-conforming materials.
- Lead efforts to improve the overall equipment effectiveness of the AMP platform to meet internal targets.
- Perform regular audits of AMP manufacturing facilities to ensure consistent operations and adherence to quality standards.
- Define and enforce supplier qualification processes, including audits, PPAP, FAI, incoming inspection, and performance scorecards.
- Collaborate with sourcing and engineering to develop strategic suppliers that meet quality, cost, and delivery expectations.
- Plan and deliver PPAP documentation as required by customers.
- Serve as the primary voice of the customer for product quality concerns, leading structured issue resolution (e.g., 8D, RCA, FMEA).
- Drive customer complaint resolution processes, product recall decision-making, and communication protocols.
- Establish and maintain quality KPIs across development, manufacturing, and field performance (e.g., yield, DPPM, escapes, audit findings, reliability).
- Set up regular quality reviews with executive and functional teams, providing transparency on trends, risks, and mitigation plans.
- Build and manage internal audit and continuous improvement programs.
- Establish and monitor quality metrics for AMP and the devices it will produce.
- Track recurring issues, perform root cause analysis, and ensure corrective actions are implemented.
- Collaborate with Operations teams to establish and monitor performance metrics, ensuring actions are taken for improvement.
- Lead Atomic Machines through all relevant third-party certifications such as UL and ISO.
- Recruit, lead, and develop a high-performing quality and reliability team.
- Collaborate cross-functionally with engineering, manufacturing, supply chain, product, and customer service teams to embed quality discipline.
- Foster a culture of ownership, accountability, and continuous improvement throughout the organization.
- Build and manage both the Quality and Reliability teams, leading resource planning to meet company objectives.
- Manage the quality and reliability teams by setting goals and KPIs to track performance, requiring detailed knowledge of quality tracking methods and tools.
- Develop metrology solutions aligned with the AMP manufacturing philosophy of deterministic digital manufacturing.
- Establish Product Quality Plans (PQPs) for all new products with input from the Devices team.
- Participate in design reviews at each project milestone and act as a required approver for all design gates.
What You'll Need:
- 10+ years in progressive quality and reliability roles, including leadership positions of teams (5+ people)
- Quality Management Systems (QMS) Leadership: Demonstrated expertise in the development, deployment, and scaling of QMS frameworks such as ISO 9001, from early-stage startup through growth. Experience leading ISO audits and maintaining certification is required.
- Reliability Engineering Proficiency: Exhibits a strong understanding of reliability best practices, modeling techniques, physics of failure, and accelerated life testing (e.g., HALT/HASS).
- Root Cause & Corrective Action Mastery: Possesses deep experience with RCCA methodologies including FMEA, 8D, 5 Whys, fishbone/Ishikawa diagrams, and statistical tools for failure analysis and prevention.
- Prototype to Production Scalability: Proven success in establishing quality processes that scale from R&D and NPI through volume manufacturing.
- Supplier Quality & Audits: Demonstrates hands-on experience with supplier qualification, audits, incoming inspection protocols, PPAPs, and supplier scorecard systems.
- Capital Equipment Qualification: Experienced in qualifying capital equipment and associated tooling for both production use and product reliability testing.
- Design for Manufacturing (DFM) Awareness: Familiarity with DFM principles and their impact on quality, manufacturability, and yield at scale.
- System & Data Tool Familiarity: Proficient with PLM, MES, and ERP systems, and adept at driving closed-loop quality feedback into engineering and operations.
- Leadership & Cross-Functional Collaboration: Possesses strong execution skills and the ability to lead and influence cross-functional teams including engineering, manufacturing, supply chain, and customer support.
- Team Building & People Leadership: Proven track record of hiring, developing, and managing high-performing quality and reliability teams in dynamic environments.
- Startup & Scaling Agility: Comfortable operating in startup or high-growth environments, including the ability to build quality systems and infrastructure from inception.
- Communication & Documentation Excellence: Exhibits exceptional written and verbal communication skills with a strong emphasis on documentation quality and the ability to drive clear reporting of quality metrics and decisions.
- Problem Solving & Strategic Influence: A fast, critical thinker with a collaborative mindset, capable of driving clarity and alignment in high-tempo environments through whiteboarding, trade-off analysis, and stakeholder influence.
- Adaptability & Initiative: Creative, autonomous, and resilient in ambiguous situations; demonstrates strong initiative and the ability to deliver tangible progress amid change.
- A Bachelor’s degree in Engineering, Physics, or a related technical field is required; a Master’s degree is preferred.