Head of Special Servicing

About The Role:

• Lendmarq is actively seeking a qualified individual to assist in building out new processes and procedures for our Asset Management & Special Servicing department. The Head of Special Servicing will be responsible for overseeing the management, resolution, and performance of distressed or underperforming assets across the portfolio. This role will lead strategy and execution related to loan workouts, modifications, restructurings, foreclosures, and other recovery efforts, while partnering closely with credit, legal, asset management, and executive leadership. The ideal candidate brings deep experience navigating complex credit situations and a proven ability to maximize recoveries while mitigating risk.

What You'll Do:

• Create impact analysis reports and deliver reports to key stakeholders; design and implement aging and delinquency reports to monitor loan portfolio
• Set operating performance metrics and standards for speed, quality, and customer service
• Build best in class reporting, prepare analysis over company transaction history, counterparty metrics, performance information and forecasts
• Analyze portfolio changes and identify any irregularities that may negatively impact portfolio and/or company
• Organize and lead meetings with key stakeholders to review accounts
• Review loan data, file maintenance and perform periodic audits of loan servicing files
• Where applicable, negotiate extension options and/or modifications with borrowers
• Manage DIL, short sales, REO process in compliance with performance standards Refer files to foreclosure, oversee attorneys managing the foreclosure process Calculate expected returns on troubled assets

Qualifications:

• Bachelor’s degree in real estate, Finance, Economics, Business, or a related field
• Minimum 8 years of experience in special servicing, loan workouts, asset management, or credit within commercial or private lending
• Demonstrated expertise in restructurings, modifications, foreclosures, bankruptcies, and negotiated resolutions
• Strong leadership experience managing teams and setting servicing strategy across diverse asset types
• Ability to assess risk, develop recovery strategies, and drive outcomes in high-pressure or time-sensitive situations
• Experience collaborating with legal counsel, investors, and internal stakeholders to execute resolutions
• Excellent analytical, negotiation, and communication skills with executive-level presence

What We Offer:

We believe in supporting our employees both professionally and personally. Our comprehensive benefits package includes:

• Health Insurance – Robust medical coverage with costs primarily covered by the employer.
• 401(k) Retirement Plan – Plan for your future with our retirement savings program.
• Commuter Benefits Program – Save on your daily commute with pre-tax transportation options.
• Employee Assistance Program (EAP) – Access free and confidential support for personal or professional challenges.
• Financial Wellness Resources – Tools and guidance to help you reach your financial goals.
• Paid Time Off – Enjoy 15 days of PTO annually, plus company-observed holidays.
• Sick Leave – Take care of your health with 5 paid sick days per year.