Head of Strategic Accounts

Join The Factory NYC

Head of Strategic Accounts

Brooklyn, NY | Full-Time | Hybrid (up to 2 remote days/week)

Build Relationships. Build Great Work. Help Build The Factory.

The Factory NYC is looking for a Head of Strategic Accounts to lead and grow our most important client relationships. We partner with leading brands, agencies, artists, architects, and institutions to fabricate ambitious projects that push creative and technical boundaries. We're not looking for a traditional salesperson—we're looking for someone who enjoys building long-term partnerships, thinking strategically, solving complex challenges, and working closely with a talented team to deliver exceptional work.

About the Role

As Head of Strategic Accounts, you'll own a portfolio of strategic clients, helping them bring ideas to life while identifying opportunities for long-term growth. You'll collaborate with Account Management, Estimating, Project Management, Production, and Leadership to ensure every opportunity is well developed and every client receives an outstanding experience.

What You'll Do

• Lead and grow strategic client relationships.


• Develop account strategies that strengthen partnerships and expand business.


• Identify new opportunities within existing accounts.


• Guide commercial conversations, pricing strategy, and major client meetings.


• Partner with internal teams to ensure smooth project development and handoffs.


• Act as a trusted advisor focused on long-term client success.

What We're Looking For

• 7+ years of strategic account management, business development, or client leadership experience.


• A proven ability to grow existing accounts and build lasting client relationships.


• Excellent communication, presentation, and negotiation skills.


• Comfort working across creative, technical, and operational teams.


• Strong organizational skills and CRM experience.


• Someone who values accountability, collaboration, and continuous improvement.

Reporting & Work Arrangement

• Reports to the Accounts Director


• Full-time, Brooklyn, NY


• Up to two remote workdays per week, subject to operational needs and approval


• Compensation and benefits discussed during the interview process

Why The Factory?

The Factory partners with leading brands, agencies, artists, architects, and institutions to bring ambitious ideas to life. We are investing in our people, systems, and leadership to build one of the industry's premier fabrication organizations. This role offers the opportunity to lead important client relationships while helping shape the continued growth of our company. If you're excited by challenging work, meaningful client relationships, and helping shape a growing organization, we'd love to meet you.

Interested?

If this sounds like the kind of opportunity you've been looking for, we'd love to start a conversation. Compensation is competitive and will be discussed during the interview process.