Head Technician

Description

About the Company

At Incredible Pizza Company, we're all about fun! Our 1950s-themed family entertainment center features an all-you-can-eat buffet with over 100 delicious dishes (including our famous pizzas, of course!) and a thrilling game room filled with go-karts, laser tag, bumper cars, and arcade games—everything under one roof.

We’re proud to have earned the title of Top Entertainment Center in the World from the International Association of Amusement Parks & Attractions (IAAPA)—and we’ve won it twice!

Position Description

As the Technician Manager at Incredible Pizza Company, you will oversee the maintenance and repair of arcade games, attractions, computer systems, AV systems, kitchen equipment, and general facility upkeep. Reporting to the General Manager and Vice President of Technical Services, you will lead a team of technicians, ensuring all equipment is operating efficiently and safely. This role requires technical expertise, problem-solving skills, and leadership, all while fostering a supportive, team-oriented work environment.

Requirements

Requirements:

• 3+ years of management experience in a technical field preferred
• Minimum age requirement: 21 years
• Strong understanding of amusement equipment maintenance and repair
• Ability to repair and replace small motors, gears, transmissions, and tires
• Experience leading a team of technicians, setting daily objectives, and ensuring follow-ups
• Proficiency in troubleshooting software systems
• Ability to climb ladders, work on scaffolding, and access hard-to-reach areas for repairs
• Skilled in using hand tools, installations, and assembling arcade equipment
• Capable of lifting 25+ lbs and working in physically demanding positions
• Ability to differentiate colors and perform precise soldering on small components
• Knowledge of AV system troubleshooting, HVAC, plumbing, electrical, and carpentry is a plus
• Strong electronics repair and troubleshooting skills

Key Responsibilities & Perks

• Ensure all arcade games, attractions, and equipment are maintained and operational
• Keep the Tech Office secured, neat, and organized
• Monitor safety standards, ensuring guests and employees use equipment properly
• Maintain a documented inventory of spare parts and coordinate orders with IPC Corporate
• Maintain and troubleshoot computer systems as needed with corporate approval
• Perform daily, weekly, and monthly maintenance documentation
• Maintain an accurate “Down Game” log and communicate equipment status with the Game Room Manager and General Manager
• Assist in training new technicians, opening new stores, and game rotations when needed
• Bonus Opportunities
• Paid Time Off (PTO):Paid Time Off (PTO):  You will receive 2 weeks (80 hours) of PTO after your first year.  
• Health Benefits: Medical, dental, and vision insurance after 90 days.
• Family Discounts: Exclusive discounts for immediate family members on meals and game play.

This is a full-time salary position requiring a minimum commitment of 50 hours per week. Availability on weekends and evenings is required. Compensation is competitive and based on experience.

If you’re ready for an Incredible opportunity to join a fun, dynamic, and family-oriented business, apply today!