Head Teller

Description

Lead the Way as Our Head Teller!

Are you the go-to person when the numbers need to match and the team needs support? We’re looking for a Head Teller who brings leadership, accuracy, and a passion for service to every interaction.
What You’ll Do:

• Oversee and support tellers as they handle counter transactions, phone inquiries, and mail requests  
• Keep things balanced—literally—by maintaining your own cash drawer and assisting the team with theirs  
• Train and mentor new tellers to ensure they start off strong and feel confident in their role  
• Be the calm in the storm when things get busy, stepping in with solutions and encouragement  

What Makes You a Great Fit:

• You’re organized, detail-focused, and love a good balancing act  
• You lead by example and create a positive, team-first atmosphere  
• You’re approachable, dependable, and always ready to jump in and help  

If you're ready to take your teller experience to the next level and help shape a strong, service-oriented team, we’d love to have you on board. Apply now and bring your leadership to the front line! 

Requirements

Essential Duties and Responsibilities: Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Austin Telco’s mission and culture in a positive manner. Other duties may be assigned. include, but are not limited to, the following:

• Opening and closing the branch.
• Provide accurate, courteous, and prompt service to members, both over the phone and in-person.
• Provide members with account balances, services available, and general information.
• Directs members to department necessary for services required.
• Post payments, deposits, withdrawals, and other pertinent information to accounts as required.
• Opens new accounts for member ensuring all products, services, and associated fees are discussed and disclosed to the member.
• Assists members in the process of obtaining/closing a loan.
• Must possess sufficient knowledge of the online computer system to post information correctly and efficiently.
• Close accounts ensuring there are no loan balances, outstanding VISA/VCC or check transactions, or open safe deposit boxes.
• Familiarity with security procedures, including operation of alarms, camera equipment, and cash vaults.
• Balance cash drawer in a timely manner.
• Ability to process stop payments, VCC fraud/dispute paperwork, ACH paperwork, and wire requests.
• Opens, closes, makes changes to, and performs transactions on Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs).
• Opens, closes, and makes changes to share term certificates (CDs).
• Assists with mobile deposits as assigned.
• Assist other management when necessary.
• Use cross selling to inform all member of credit union services available to them at every possible opportunity.
• Attend all training sessions as assigned.
• Works cohesively with the management team.

What You Bring:

• High school diploma or GED
   
• At least one year of experience in a financial institution or similar setting
   
• Strong communication skills—you’re comfortable talking with members and leading a team
   
• Confidence with basic math and office equipment like calculators, scanners, and coin counters
   
• A solutions-focused mindset and the ability to work independently and with a team

Physical & Work Environment Notes:

This role involves a mix of standing, sitting, and occasional lifting (up to 25 lbs). You’ll work in a professional setting with moderate noise levels and the occasional interaction with office machinery.

Reasonable accommodations may be may to enable individuals with disabilities to perform the essential functions.