Head Teller

Head Teller-Jollyville| Location: 12188 Jollyville Rd, Austin, Tx 78759| Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm| 

About the Role

Are you a natural leader with a passion for delivering personalized financial service? Austin Telco Federal Credit Union is seeking a Head Teller to oversee daily teller operations and provide frontline support at our Jollyville Branch. This role is ideal for someone who thrives in a collaborative environment, enjoys coaching others, ensures accurate and efficient transactions, and creates a welcoming experience for both members and team members. 

What You’ll Do 

• Open and close the branch following security procedures
• Supervise teller staff, including training, scheduling, and performance support
• Provide accurate, courteous, and prompt service to members in person and by phone
• Assist members with account inquiries, transactions, and loan processing
• Open and close accounts, IRAs, HSAs, Share Certificates, and ensure proper documentation
• Process payments, deposits, withdrawals, wire transfers, and fraud/dispute paperwork
• Balance cash drawer and maintain vault security
• Support mobile deposit and coin counter transactions
• Collaborate with branch management and attend required training sessions

What You Bring

• High school diploma or GED
• At least one year of experience in a financial institution or teller role
• Strong leadership and communication skills
• Attention to detail and commitment to accuracy
• Ability to supervise and support a team effectively
• Familiarity with financial systems and office equipment

Benefits & Perks

• 401(k) Retirement Plan with company match, plus a Pension Plan
• Paid Federal Holidays, including for part-time employees
• Access to a Robust Employee Assistance Program (EAP) for personal and professional support
• Opportunities to volunteer and engage with the community through credit union-sponsored initiatives

Additional Requirements

• Good credit standing (verified prior to hire)
• Successful background check and drug screening upon offer

Why Austin Telco?

We're a trusted institution where careers blossom. Whether you're returning to the industry or launching a new chapter in finance, you’ll find a supportive team and a mission-driven culture that values your growth.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.