Head Teller

Head Teller- Lakeway| Location: 1603 Ranch Rd 620 S, Lakeway, TX 78734| Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm| Salary Range: $43,000-$47,500 |FLSA Status: Non-exempt  

About the Role

Are you a natural leader with a passion for delivering personalized financial service? Austin Telco Federal Credit Union is seeking a Head Teller to oversee daily teller operations and provide frontline support at our Lakeway Branch. This role is ideal for someone who thrives in a collaborative environment, enjoys coaching others, ensures accurate and efficient transactions, and creates a welcoming experience for both members and team members. 

What You’ll Do 

• Open and close the branch following security procedures
• Supervise teller staff, including training, scheduling, and performance support
• Provide accurate, courteous, and prompt service to members in person and by phone
• Assist members with account inquiries, transactions, and loan processing
• Open and close accounts, IRAs, HSAs, Share Certificates, and ensure proper documentation
• Process payments, deposits, withdrawals, wire transfers, and fraud/dispute paperwork
• Balance cash drawer and maintain vault security
• Support mobile deposit and coin counter transactions
• Collaborate with branch management and attend required training sessions

What You Bring

• High school diploma or GED
• At least one year of experience in a financial institution or teller role
• Strong leadership and communication skills
• Attention to detail and commitment to accuracy
• Ability to supervise and support a team effectively
• Familiarity with financial systems and office equipment

Why You’ll Love Working Here: We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. 

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more 
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones 
• Retirement Plans: 401(k) with company match and a pension plan 
• Community Engagement: Volunteer opportunities and credit union-sponsored events 
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation 

Additional Requirements 

• Good credit standing (verified prior to interview) 
• Successful background check and drug screening upon offer 

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.