Head Teller - Roebuck

20%

Assists tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.

20%

Manages vault cash. Orders daily cash requirement.

10%

Responsible for maintaining and monitoring branch equipment including ATM activity and cash dispenser(s).

5%

Responsible for maintaining and controlling consignment items.

5%

Responsible for the daily branch balancing.

15%

Completes reports, coordinates audits, and provides other required documentation on a timely basis.

5%

Evaluates, documents, and provides on-going feedback to tellers to improve work performance. Provides feedback to the manager regarding disciplinary issues, including balancing, attendance, and/or overall work performance.

5%

Responsible for the development of positive working relationships within the branch in order to provide quality service to the membership.

5%

Attends Head Teller meetings as scheduled and relays information to the branch manager and fellow employees as needed.

5%

May maintain a teller window to accommodate member traffic.

5%

Performs all other job related duties as assigned.

1.

Maintain a cohesive, highly trained, motivated staff sufficient to meet daily demands.

2.

Ensure that all tellers are providing friendly, professional, personal service to all members. Must maintain an average Quality Loop score of 6.7 or higher.

3.

Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.

4.

Maintain high branch audit scores with limited audit exceptions.

5.

Keep management informed regarding key operating issues affecting the branch.