Health and Wellness Coordinator

POSITION SUMMARY:

The Health and Wellness Coordinator is responsible for the daily operations of the Wellness Center Floor including personal training and wellness programs. This role ensures a clean, safe environment for members utilizing equipment and programs. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

Benefits

• Free YMCA membership
• PTO
• Discounts on programs 
• Medical, dental, vision, EAP
• Company paid life insurance
• 403(b) available from day 1
• Company paid 403(a) after 1 year
• Career Development Trainings

ESSENTIAL FUNCTIONS

• Provide exceptional customer service.
• Recruit, hire, on-board, train, schedule and supervise wellness attendants and personal trainers to ensure quality programming is being delivered to participants consistent with the YMCA philosophy and mission. 
• Cultivate the professional development of the staff for growth and success.
• Address staffing issues and concerns. 
• Compile payroll bi-weekly and monitor daily hours for staff.
• Evaluate and coach staff, identifying areas for improvement and recognizing successes
• Partner with the Group Exercise Coordinator to support functions of the Group Exercise program. 
• Conduct regular staff meetings and trainings that foster growth and build team camaraderie
• Implement and supervise safety and emergency procedures as they relate to both personnel and members.
• Maintain and supervise process for cleaning wellness floor: cleaning machines, picking up weights left on floor, water bottles, refilling wipes and toilet paper dispensers.
• Conduct new member wellness screenings, orientations and tours.
• Circulate through the Wellness Center to maintain a friendly, open and helpful relationship with all members.
• Deliver direct wellness services or programs to participants as needed or assigned, including personal training, class instruction or program delivery.
• Monitor usage of fitness equipment and make recommendations for new equipment as needed.
• Purchase and manage all budgeted and approved equipment necessary for the success of the YMCA and department.  
• Promote member programs and services. 
• Organize group exercise schedules in the appropriate YMCA application and managing sub requests.
• Assure proper coverage for all fitness classes.
• Substitute teach to assure no cancellation  of classes.
• Communicate program changes and other information to appropriate staff/members immediately.
• Ensure instructors track class attendance for group exercise classes through Mind Body app.
• Constantly assess class attendance, make changes to group-ex schedule to ensure we are meeting member needs
• Stay up-to-date on all membership and branch promotions, and ensure that group exercise staff are announcing promotions.
• Serve as Manager on Duty as assigned weekend and/ or evenings. 
• Support member retention through all programs and services. 
• Stay current on fitness concepts and ideas.
• Respond to emergencies as necessary.
• Other duties as assigned.

QUALIFICATIONS

• Previous customer service, sales or related experience.
• Must possess a current Personal Training certification.
• Five or more years of program management experience, preferably in a YMCA or other nonprofit agency.
• 1+ years of related experience in supervising and training staff and coordinating schedules required. 
• Excellent interpersonal and problem solving skills.
• Solid computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments.
• Attention to detail and ability to follow multi-step instructions required.
• Ability to effectively delegate responsibilities to others and support them as necessary. 
• Ability to prioritize and multi-task to meet deadlines and work efficiently both individually and as a team.
• YMCA Team Leader certification preferred.
• Other relevant YMCA Trainings for position, including Redwoods Risk Management within 30 days and Wellness specific within first 6 months.
• Must be CPR and First Aid certified or willing to become certified within 30 days.
• Ability to respond to critical incidents and act swiftly in emergency situations.

PHYSICAL REQUIREMENTS

• Ability to walk, stand or sit for long periods of time.
• Ability to bend, kneel, push, and pull.
• Ability to lift 50+lbs.
• Ability to speak and write concisely and effectively communicate needs.
• Ability to view computer monitor and enter data for long periods of time.
• Ability to work flexible hours including nights and weekends as needed.

YMCA LEADERSHIP COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values.  Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising. 

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapports and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. 

Operational Effectiveness: Makes sound judgements, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participate sin meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. 

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an oneness to change, and seeks opportunities in the change process. Accurately assess personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 

Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information.