Health Care Assistant

We are seeking a dedicated and customer-focused Health Care Assistant to join our team in our dental, medical and behavioral health department, located in Mansfield, OH. The ideal candidate will play a crucial role in ensuring a positive patient experience from the moment they enter our facility. As a Health Care Assistant, you will be responsible for efficiently and accurately registering patients, verifying insurance information, and assisting with any administrative tasks related to patient intake.

Full-Time: Monday-Friday

Wages: Starting at $15.50 per hour

Attending to your needs today:

• Your ideas, input, and contributions are valued and recognized
• Excellent clinical, administrative, and management support
• Forward-thinking, collaborative, transparent, and inclusive company culture
• Employee Assistance Program
• Competitive Medical, Dental, and Vision plans
• Competitive compensation
• Paid Time Off
• Gym membership discount
• Tuition assistance
• Protecting your future:
• 403(b) retirement plan with match
• Employer-paid life insurance
• Employer-paid long-term disability

About Us:

Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

Mission:

To deliver comprehensive health and wellness care, accessible to all in the communities we serve.

MAJOR AREAS OF RESPONSIBILITY:

• Commitment to the mission, vision and values of Third Street Family Health Services.
• Takes personal responsibility to promote health equity.  
• Provides care without judgment.
• Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.
• Competently utilizes the electronic health record.
• Competently schedules patients for transportation services.
• Ensure accuracy of patient demographic and insurance information to promote proper and expedient billing.
• Correctly routes patient and client communication through appropriate channels as per organizational policy.
• Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
• Requires high level of discretion as related to privacy and confidentiality.
• Endeavor to provide adequate notice of time away from work.
• Makes reminder calls and follows up with patients as needed directed.
• Provides excellent customer service to patients, clients and colleagues.
• Orient the patient about what to expect during their visit.
• Understands and implements slide fee.
• Collects copays as required by organizational policy.
• Asks appropriate questions to advance understanding of assigned job tasks.
• Maintains working knowledge of all service lines offered at Third Street.
• Establishes enduring, trusting relationships with patients, clients and colleagues.
• Work efficiently both individually and within a team to accomplish required tasks.
• Participate in meetings and trainings as requested.
• Working knowledge of and adherence to risk and quality measures.
• Be a positive role model for all health center staff.
• Willing to assist in on-boarding and training of team members who are new to the organization.
• Ability to travel to any Third Street Family health center as required.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent (Preferred)
• Experience with EMR/EHR (Preferred)
• Experience with customer service (Preferred)
• Experience with office duties (Preferred)
• Experience with insurance verification (Preferred)