Health Care Engagement Specialist/Member Coordinator

Job Description

Job Description

A-Line is seeking a Health Care Engagement Specialist/Member Coordinator position with a major healthcare company in Washington! Apply now with Silvana Manzella at A-Line or send resume to

[email protected]
**Must reside in the state of Washington**
Compensation:
The pay rate for this position is

$19 per hour
Full benefits available after 90 days:

Medical, Dental, Vision, Life, Short-term Disability
GREAT Hours!

Monday through Friday, 40 hours per week, No Weekends
Highlights:
The required availability is Monday/Tuesday 9:30am-6:30pm, Wednesday/Thursday 8:45am-5:45pm and Friday 8:45-3:15pm
No OT required, Must be able to work this schedule - hours are not flexible
Remote WFH, must live in the state of Washington
Job Responsibilities:
Responsible for conducting contractually required Initial Health Screenings welcome calls outreach to new enrollees.

Analyze and report overall results.
Data Entry
Make outbound and receive incoming calls. Leave voicemails if member does not answer call.
Identify and overcome barriers in order for members to complete needed health screenings
Review and analyze data for call reports to adjust as needed to call approach for members in order to obtain information.
Must be able to ask and deal with sensitive topic/questions
Camera on 100% during training-training is for 2 days and then they will shadow team members before making own calls.
Describe the performance

expectations/metrics

for this individual and their team:
They must conduct three attempts to reach a member with an overall team goal of 45% each month.

Describe the performance

expectations/metrics

for this individual and their team:
Excellent attendance (especially during training)
Daily goals are being met
Daily production trackers must be completed and emailed to designated person at the end of your shift
Multi-tasking with multiple monitors and applications
Utilize work guides and or resources
97% Quality (Audits)
98% Production
0-5% Error Rate
Requirements/Qualifications:
At least 1 year of experience in healthcare
Experience with excel phone systems
Proficient in typing for documentation
Empathy skills (will need to ask member personal questions on the assessment
Must have a verifiable HS Diploma or GED Equivalent (Will be verified if receiving an offer for the position)
If you're interested or think you would be a great fit for the Health Care Engagement Specialist/Member Coordinator please apply to this posting with Silvana Manzella at A-Line for consideration! Apply now with Silvana Manzella at A-Line or send resume to

[email protected]

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