Health Care Navigator

The role of the Healthcare Navigator is to drive long stay nursing and post-acute (rehabilitative care) census results for Otterbein Franklin.  With a specific focus on the Franklin Indiana Medical Centers and doctoral practices, Chambers of Commerce, social/business groups, senior centers and churches in the identified geography.

Shift: FT Days

Responsibilities

• Establish relationships with targeted hospitals (administrators, doctors, social workers, and discharge nurses) to drive referrals for patients needing assisted living, long-term nursing and/or post-acute (rehabilitative) care.


• Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted hospitals.


• Monitor and maintain targeted payer mix to meet financial goals and assure financial stability for the ministries supported.


• Assist in the development and implementation of the nursing marketing plans for central Indiana.


• Assess potential referrals or potential admissions and work to admit the patient to the optimal Otterbein care unit.


• Distribute brochures, fliers and other promotional items to referral sources in the targeted hospitals.


• Work closely and collaboratively with hospital and Otterbein admissions/discharge marketing team members to assure easy transition of patient from hospital to Otterbein.


• Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals, tours and/or admissions.


• Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for Medical Center and doctoral practice personnel.


• Must have reliable transportation.

Skills

• Recognize the autonomy and dignity of all patients/residents.


• Communicate a sense of caring, concern, and dignity for patients/residents.


• Understand how to place decision-making in the hands of the patients/residents when appropriate.


• Make prompt and accurate judgments with regard to patients/resident's care and emergencies.


• Work and communicate effectively as part of the self-directed marketing work team.


• Interest in caring for the quality-of-life needs of patients/residents.


• Establish excellent relationships and ongoing communications with hospital personnel in referral marketing, management and decision-making roles.

• BA/BS preferred; PLUS 3 – 5 YEARS of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting. 


• Social Worker with experience as a clinical liaison.


• RN/LPN with sales/marketing experience in a health care setting.


• Knowledge of data management (customer relationship management) programs preferred.


• Excellent organizational/planning/time management skills.

BENEFITS*

Medical insurance with free virtual doctor visits

Pharmacy Benefits

Vision and dental insurance

Paid Time off that accrues immediately

Paid Holidays

Life insurance

Retirements Savings with a 401(k) or 403(b) with company match

Access up to 100% of your net earned based wages daily through DailyPay

Employee sponsored fund for employees in need

Employee Assistance Program (EAP)

Tuition Assistance

*Some benefits are based on hours worked

Apply today and begin a meaningful career as a Health Care Navigator at Otterbein!