Health Care Professional (HCP) - Process & Systems Manager

Treace’s mission is to be the leader in the surgical treatment of bunions by establishing the Lapiplasty® System as the standard of care. We are committed to operating our business with the highest standards of ethical conduct. We intend to exceed our customers’ expectations through an innovation-driven, high-velocity approach to solving treatment and surgical problems. With our products and services, our mission is to assist foot and ankle surgeons in improving patient outcomes and reducing healthcare costs, while providing rewarding experiences and opportunities for our employees and stakeholders.

The HCP Process & Systems Manager is responsible for supporting Treace interactions with healthcare professionals (HCPs) by overseeing and managing processes related to these interactions. The role ensures compliance with relevant regulations, optimizes operational workflows, and aligns activities with the company’s objectives and Medical Education program goals.

Key Tasks:

HCP Engagement Management

• Serve as the primary point of contact for the creation and management of HCP engagements for Marketing and R&D labs.
• Organize HCP engagement-related databases and ensure proper compliance documentation is in place for all activities.

Compliance and Documentation

• Ensure compliance with all legal and ethical guidelines, including Stark Law and Anti-Kickback Statute.
• Obtain and maintain necessary documentation for HCP expense processing.
• Monitor the accuracy and compliance of HCP expense reports and reimbursements, adhering to company guidelines.

Process Optimization

• Define, implement, and refine processes to improve workflow efficiency in HCP-related operations.
• Work cross-functionally to drive consistent and compliant execution of medical education and HCP-focused programs.

Collaboration and Alignment

• Partner with internal teams (e.g., marketing, clinical affairs, sales) to ensure alignment on key business processes.
• Maintain Med Ed systems data to assure its accuracy and integrity, providing analytics to enhance department efficiency.

Event Support and Logistics

• Assist in the planning and logistics of surgeon training and medical education events, including travel arrangement scheduling and reconciliation of travel expenses.
• Concur travel bookings for attendees and reconcile receipts for accuracy.

Compliance Committee Approvals

• Track Management Compliance Committee approvals and communicate relevant information to all parties.

• Bachelor’s degree in sciences or related fields is strongly preferred; in lieu of degree, HS Diploma plus minimum of 7 years Medical Education, event planning, or project coordination experience required 

• Minimum of 5 years of combined Professional Education program/event management, Sales & Marketing, project management or related experience required 

• Experience with event planning and HCP admin software including Quickbase, CVENT, MedCompli, or similar required. 

• Experience collaborating with external vendors and partners required   

• Availability for domestic travel (10-20% of the time) to support engagements 

• Previous medical device experience in the Orthopedic/Foot & Ankle market space preferred 

All your information will be kept confidential according to EEO guidelines.

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