Health Center Team Lead

ABOUT PEOPLEONE HEALTH:

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY:

The Team Lead plays a dual role within the health center, performing standard Medical Assistant duties while also serving as a clinical team lead. Acting as a liaison between Medical Assistants, providers, and the Center Manager, this role ensures smooth daily operations, supports staff coordination, and upholds clinical quality standards. The Team Lead provides real-time guidance to the team, oversees workflow adherence, and promotes a safe, efficient, and patient-centered environment.

SUPERVISORY RESPONSIBILITIES:

This position provides supervision to others: N/A

• While this position does not have formal supervisory authority (e.g., hiring/firing), the Team Lead provides day-to-day leadership and direction to Medical Assistants.

ESSENTIAL JOB FUNCTIONS:

• Act as the primary liaison between the Medical Assistant team, providers, and the Center Manager to support effective communication and operational alignment.
• Facilitate daily team huddles to communicate key updates, schedule changes, and workflow reminders.
• Support staff onboarding and training efforts, providing mentorship to new or developing Medical Assistants.
• Assist in daily coverage planning to ensure clinical roles are appropriately staffed and all patient needs are met.
• Monitor daily clinical workflows and documentation to ensure efficiency, accuracy, and compliance with established protocols.
• Ensure adherence to infection control standards and maintain required clinical logs (e.g., refrigerator/freezer temperature, quality control, emergency equipment checks).
• Support team accountability with Jellybean workflows, documentation of lab results, referral tracking, and follow-up tasks.
• Monitor inventory levels and coordinate ordering of medical supplies, medications, and equipment as needed.
• Ensure proper storage, labeling, and disposal of clinical supplies in accordance with regulatory standards.
• Provide Medical Assistant services as needed during high-volume periods or staffing gaps.
• Promote a member-first culture by modeling service excellence and reinforcing respectful, efficient, and compassionate care practices among staff.

Other Duties:

• Identify and escalate urgent operational or patient-related issues to the Center Manager promptly.
• Serve as an on-site point of contact for resolving routine concerns from staff or providers.
• Collaborate closely with the Center Manager to monitor operational trends, address concerns, and implement strategic improvements.

SKILLS & ABILITIES:

• Strong interpersonal and communication skills with the ability to lead by example.
• Ability to manage multiple priorities and respond effectively in a fast-paced clinical environment.
• Knowledge of clinical workflows, infection control practices, and medical documentation standards.
• Proficient with electronic health records (EHR); experience with eClinicalWorks is a plus.
• Skilled in promoting teamwork, accountability, and continuous improvement.
• Ability to lead peers with professionalism, fairness, and integrity.
• Comfort with giving constructive feedback and guiding others in real-time.
• Conflict resolution and decision-making skills in a team-based environment.
• Ability to remain calm under pressure and adapt quickly to changing priorities.

EDUCATION & CERTIFICATIONS :

• High School diploma or equivalent required.
• Completion of a Medical Assistant program or equivalent clinical training is required.
• Current MA certification/registration (CMA, RMA, or equivalent) preferred.

EXPERIENCE:

• Minimum of 2 years of experience as a Medical Assistant in an outpatient or ambulatory care setting required.
• Experience in a lead or supervisory role is preferred.

PHYSICAL REQUIREMENTS:

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)

• This role may require rotation across area centers.
• Flexibility to adjust schedule based on staffing or operational needs is required.
• Ability to sit, stand, walk, and move freely throughout clinical environments.
• Ability to lift up to 15 pounds (training equipment, materials).
• Prolonged periods working on a computer.
• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.