Women’s Health Services is seeking a full-time Health Education and Counselling Coordinator to join our team. As a team member, you will be an important part of a well-established and growing independent abortion clinic.
Health Education and Counselling Coordinator
Responsible for:
· Overall operations of the counseling team and activities, including in-person sessions and information provided over the telephone.
· Ensuring scheduling and pre-appointment education provided is appropriate and adequate for upcoming visits.
· Confirming that medical team has completed “med checks” and that pre-appointment testing (if any) is completed.
· Supervising individual cases with excessive logistics, including cases involving minors, congenital anomalies, intimate partner violence, substance use disorder, and sever mental health challenges.
· Onboarding and training of new health educators/counselors.
· Monitoring credentialing of team members, maintenance of team members’ proficiency.
· Conducting regular huddles for team.
· Transmitting policy and workflow changes to health educators/counselors and monitoring the adoption of these by the entire team.
· Identifying need for professional development programming for health educators/counselors and coordinating delivery of such training.
· Ongoing assessment of the program and opportunities for improved service.
· Proposes, implements, and evaluates practice changes to benefit patients and operations.
· Establishing and monitoring quality assurance measures for health education/counseling services.
· Evaluating the quality of informational materials and maintaining stock of these.
· Monitoring the status of referral resources and access to these.
· Maintaining relationships with funding resources and supporting patients’ access to these.
Requirements:
· Commitment to reproductive justice and access to abortion care.
· Strong interpersonal skills.
· Nonjudgmental, patient-centered, and culturally-sensitive approach to all.
· Functions as reliable, independent, proactive member of an interdisciplinary team.
· Ability to navigate stressful situations in a professional and compassionate manner.
· BA in human services related field.
· Experience with project and team management.
· Non-English language skills desirable.
· Must be available during morning hours.
If you want to contribute to a healthy work environment, feel strongly about our cause, and have relevant experience, we would love to hear from you!
For over 30 years, Women’s Health Services has been committed to providing safe, skilled, compassionate care to all seeking abortion services.
Our Team
We are a dedicated, professional practice of doctors, nurse practitioners, anesthetists, nurses, medical assistants, counselors, technicians, and administrators. Many also work in surrounding Boston hospitals. We are a training facility and have medical residents and physician assistant students as part of our team. We are focused on abortion care and have many female care providers.
Our Patients
Women’s Health Services provides services to patients from Massachusetts, from states throughout the U.S., and international patients. Our patients come from all backgrounds and walks of life. We provide safe abortion services to patients seeking abortion care, including those who may be choosing an abortion due to a diagnosis of a fetal or chromosomal abnormality or a dire pregnancy prognosis. All patients are treated with sensitivity. Their rights and privacy are always respected.
Our Facility
We are a state of the art, Ambulatory Surgical Center, in a discreet, stand alone building. We have a free, private parking lot that is monitored with security cameras. The entrance door is accessed from a restricted area, away from the sidewalk. Patients are discharged to a private area away from the street entrance, and do not encounter protestors.
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