Health Informatics Trainer

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs.  Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

Job Summary

The Health Informatics Trainer is responsible for developing competency-based education programs for employees with focus to establish/improve skills and foster retention of knowledge.  The Informatics Trainer will develop education materials, curriculum and training schedules.  The Informatics Trainer will provide education in a group classroom setting, online through an e-learning or Virtual Learning Environment (VLE), or on a one-to-one basis.  The Informatics Trainer will focus on the software products that support the medical and dental electronic health records. The Informatics Trainer will assess the effectiveness of the education curriculum and course outcomes.  In addition, the Informatics Trainer will make necessary adjustments and provide on-going support and coaching to employees, including on-the-job training and functionality support.

Knowledge, Skills & Abilities

• Reads, speaks, understands and writes proficiently in English.


• Effectively communicates orally and in writing.


• Works independently and is self-directed.


• Works effectively in a team environment.


• Organizes, prioritizes, and coordinates multiple activities and tasks.


• Works with initiative, energy and effectiveness in a fast-paced environment.


• Problem-solves with creativity and ingenuity.


• Communicates technical concepts to technical and non-technical audiences effectively.


• Effective presentation skills.


• Public speaking: one-on-one or in group settings.


• Knowledge of group process and facilitation skills.


• Knowledge of principles in adult education.


• Proficiency in the use of Windows and Microsoft Office applications; Word, Excel, Outlook and PowerPoint.

Preferred:

• Knowledge of medical and dental terminology.


• Knowledge of HIPAA regulations and compliance.


• Proficiency in Microsoft SharePoint.

Education

• High School graduate or equivalent.


• Associate’s degree in Information Technology or related field or in lieu of degree, a combination of equivalent education and work experience.

Preferred:

• Bachelor’s Degree in Information Systems Technology or related field or in lieu of degree, a combination of equivalent education and work experience.

Experience

• Healthcare work experience with the use of any EHR system (2 years)


• Knowledge of EHR workflows (2 years)

Preferred:

• Experience in the development, delivery and assessment of educational programs (2 years).


• NextGen experience (2 years)

Job Specific Functions/Performance:

1. Develops competency-based education programs including, education materials, curriculum and training schedules.


2. Conducts routine training needs analysis through in person assessments as well as statistical reports designed to provide data on efficiencies and effectiveness of use.


3. Remains knowledgeable in the most current versions of the organizations EHR (EMR and EDR).


4. Assesses the effectiveness of the education curriculum through active listening and course outcomes and makes necessary adjustments to meet the needs of the trainee.


5. Provides on-going support and coaching to employees, including on the job training and functionality support.


6. Assists managers in evaluating the performance level of employees and assists with the development of action plans for additional training.


7. Provides education in a group classroom setting, online through an e-learning or Virtual Learning Environment (VLE), or on a one-to-one basis.


8. Collaborates with the Information Systems Department for Help Desk issues regarding software utilization/functionality support, and participates in upgrades as needed.


9. Participates in committees/teams designed to optimize use of the EHR and support consistent practices across the organization, assisting with customization as needed.


10. Adheres to standards in order to perform the job functions for daily operations and/or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.