Health Information Operations Specialist

POSITION TITLE: Health Information Operations (HIO) Specialist

MINIMUM QUALIFICATIONS:

•    High School diploma or equivalent required
•    Experience in medical records or clerical duties preferred.
•    Ability to work and communicate with a multidisciplinary healthcare team and the public.
•    Knowledge of medical terminology preferred.
•    Must be computer literate with working knowledge of Microsoft Outlook (required) and Office (preferred).
•    Must demonstrate proficiency in typing.
•    Must possess the ability to multitask and work in multiple programs at any given time.
•    Must be organized, self-motivated with flexible approach and be able to easily adapt to change.
•    Must possess the ability to work efficiently and effectively in a high volume department and prioritize accordingly.
•    Must possess the ability to maintain a high level of confidentiality at all times.

RESPONSIBILITIES:

•    Protects the confidentiality of patients and their records at all times by complying with the health center                 PATIENT CONFIDENTIALITY policy.
•    Assures and maintains patient confidentiality or of all medical records. Does not discuss patient information         with anyone, unless it is directly related to the case of the patient.
•    Politely reminds any other staff who may be discussing patients in open areas of confidentiality policy.
•    Obtains the proper release from patient before sending records outside the health center.
•    Responsible for proper maintenance of all medical records.
•    Distributes incoming fax information according to urgency.
•    Coordinates the copying of medical records.

•    Copies the requested information, verifies the diagnosis.
•    Maintains file of copy request.
•    Notifies HIO/Registration Supervisor of problems with release of information.
•    Maintains a close working relationship with all staff to ensure optimal patient flow.
•    Communicates clearly and effectively with co-workers.
•    Offers assistance to other departments when bottlenecks occur in patient flow.
•    Help receptionist answer incoming calls and forward calls to the appropriate person or department.
•    Help receptionist make appointments.
•    Performs other related duties of the department as directed by Health Information Manager.
•    Participates in Performance Improvement Teams.
•    Attends all staff meetings.
•    Rotates to other sites as needed.
•    Participates in training other staff and new employees:
◦    Participates in agency-sponsored staff training events (safety, OSHA, etc.).
◦    Participates in orientation/training activities for new departmental personnel.
◦    Protects the confidentiality of patients and their records at all times by complying with the clinic’s PATIENT CONFIDENTIALITY and HIPAA policies and procedures.
◦    Provides guidance as needed to departmental employees regarding clinic policies and procedures.
◦    Keeps workspace neat and organized.
◦    Verifies patient’s eligibility and calls the patient a day prior to appointment.
•    Performs all other duties as assigned.