Health Information Representative

**Overview**

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state

CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

**Responsibilities**

This job is responsible for performing duties related to the receipt, intake, scanning, indexing, quality control, retrieval, delivery and transfer of patient health and administrative information using an electronic medical records (EMR) system and/or release of information (ROI) functions. Work is performed in compliance with established policies, procedures and Federal and State regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need escalation to management.

Work requires knowledge of privacy/confidentiality practices, medical terminology and applicable State and Federal laws. Effective performance requires strong customer service skills.

Responsibilities include:

Performs documentation preparation and filing/retrieval procedures per established procedures; scans and indexes medical records into the electronic medical record (EMR) system, including accurately entering, directing and handling patient messaging.

- Receives, reviews, validates and processes medical information requests from patients, physicians/medical professionals, insurance companies and other third parties.

- Validates and assigns patient information to the appropriate category/level in the EMR medical record such as: patient identification, date of service and appropriate documentation type.

- Processes all requests for medical information in accordance with established procedures, policies and Federal and State regulations.

- Determines validity of authorizations to assure only authorized parties receive information.

- Responds to incoming phone calls for release of information requests and patient/provider/third party assistance.

- Prepares incoming correspondence for processing.

- Processes all requests from the Regional Billing Office for records to be sent to various insurance companies for charge reimbursement per policy.

- Communicates via work queues/phone to keeps customers apprised of request status and document imaging turnaround time.

Maintains electronic-based medical records and other correspondence according to policy, including faxing, receiving and mailing medical records in accordance with HIPAA and other privacy guidelines.

- Maintains organization of information center and physical charts.

Logs/scans release forms and details of request in the appropriate EMR module.

- Enters appropriate data in the EMR system Release of Information tracking module.

- Scans authorization forms into the EMR.

- Accesses/monitors EMR work queue to resolve outstanding matters such as: error correction, chart retrieval, release of information and related healthcare information functions.

Copies records/files and carries out the transfer of medical information.

- Requests hard-copy records from outside facilities.

- Prepares electronic records for assigned clinics.

Conducts routine quality audits of scanned and indexed documents to identify discrepancies to the FMG scanning matrix.

- Corrects erroneous scans per established policies and procedures to include poor quality scans, incorrect patient documentation, dates of service and sequence of consecutive documents.

Performs related duties as required.

**Qualifications**

+ One year work experience in healthcare, release of information or office setting.

+ Completion of medical record technology program or medical terminology and/or basic computer application courses is preferred.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

**Pay Range**

$19.69 - $27.07 /hour

We are an equal opportunity/affirmative action employer.