Health Plan Referral Specialist

8996783 Health Plan Referral Specialist Irving, TX 3 Months
Sigma Inc is currently looking for a Health Plan Referral Specialist to work onsite at Irving, TX

Summary: Processes all requests for referral authorizations and researches problem referral claims or requests for payment.
Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Responsibilities:

• Meets expectations of the applicable One CHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Expedite the flow of authorization requests through the Managed Care System. Prepare requests for authorization of services by ensuring form completion, eligibility, verification, chart availability, benefits etc.
• Accurately enter referral information into the computer system with a thorough understanding of the correct system codes (type, status, procedure etc.)
• Facilitate documentation of authorizations into the computer system.
• Notify patients and providers of authorization decisions and maintains accurate tracking of services.
• Request and print various system report to perform daily tasks and to track referral based activity for management reporting purposes.
• Utilize tracking system to monitor the flow of referrals through the authorization process and to allow for measurement of turn around times and timely processing of referrals.
• Prepare requests for authorization of services by ensuring form completion, eligibility, verification, chart availability, benefits, etc.
• Notify all parties involved of authorization decisions to include patient, provider, requester, HMO, etc.
• Ensure appropriate actions have occurred such as scheduling of diagnostic appointments, requests for documentation/treatment plan etc.
• Distribute copies of referral to all appropriate sources (chart, provider, etc.) and accurately document activities associated with the referral in the medical file and computer system.
• Coordinate the initiation of specific home health services, DME services, diagnostics, etc., as directed by the nurse / physician for managed care plan members.
• Serve as a resource to staff and providers regarding managed care systems, HMO/PPO benefits, contracted providers, etc.
• Interface with HMO/PPO patients for direction through the referral process to increase an understanding of the authorization requirements mandated by the insurance plan.
• Promote and coordinate activities of payer agencies, groups or individuals to help provide answers and meet the needs of provider and/or patient. Assist in referral research for billing and collections process.
• Maintain contact with representatives of other organizations to exchange and update information on resources and services available.

Requirements:

• High School diploma or equivalent required Associate's degree or higher in allied health professional field of study, preferred
• Working Knowledge of medical terminology and CPT background, preferred
• Good typing skills
• Basic knowledge of computers
• Excellent customer service skills
• Experience Minimum of two (2) years in related working environment such as hospital, physician office, or managed care organization, preferred Licenses, Registrations, or Certifications