Health Promotion Advocate (Bilingual)

Supervisory Report: Director of Quality

Wage Classification: Non-Exempt

Job Summary:

The Health Promotion Advocate (HPA) is responsible for identifying uninsured and underinsured patient as they present to the health center. The HPA’s duties will include, but are not limited to, identifying potential healthcare payment sources, coordinating the application processes for potential programs a patient may be eligible for, eliminating potential barriers, linking the patient with health promotion and disease prevention programs and servings, performing follow up as needed to ensure patients follow through with preventive screenings, and ensuring that all have a medical home.

Essential Responsibilities:

The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this classification. Listed are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

1. Develop or utilize existing mechanisms to identify uninsured and underinsured individual responsibilities are present to La Red Health Center.
2. Utilize resources available within the organization in order to maximize the number of uninsured and underinsured that are successfully referred and enrolled in social service and medical assistance programs.
3. Contac, screen, and counsel patients and/or their family regarding financial eligibility for HCC, SFL, and/or other programs that provide free or reduced cost medical services.
4. Promote disease prevention to include:
5. Identify self-pay users of health care services.
6. Serve as an advocate for patients and providers by determining and meeting their needs as well as educating them on the importance of screening and being active participants in their own health care.
7. Implement actives that are educational and serve to encourage individuals to receive appropriate health screening.
8. Identify primary audience that are at higher risk, and are likely to be knowledge about screening guidelines. Aim to provide educational information and materials to these individuals.
9. Develop and implement new recruitment strategies for underserved communities as necessary.
10. Perform provide outreach to inform local physicians of available healthcare service. 
11. Educate potentially eligible and willing participants about various programs application processes. To include:
12. Contact uninsured and underinsured individuals to inform them of potential eligibility for HCC, SFL, and other medical assistance programs.
13. Conduct initial screening to determine potential eligibility for HCC, SFL, and other medical assistance programs.
14. Counsel patients on the application process and benefits of enrolling in HCC, SFL, and other medical assistance programs.
15. Make appointments for individuals interested in scheduling a screening. Place both reminder and follow-up phone calls to these individuals to ensure that they receive the desired screening.
16. Act in the best interest of La Red Health Center and its programs. To include:
17. Compile and report the data from activities in the required format.
18. Ensure HIPAA enforcement and maintenance of confidentiality.
19. Keep appropriate program records, such as proof of income.
20. Promote health promotion and disease prevention programs and services.
21. Act proactively to identify and address problems as they arise.

Education and/or Experience:

1. Associate’s degree or equivalent combination of education and experience required.
2. A minimum of one year of healthcare experience.
3. Knowledge of community resources and publicly funded community and health service program.
4. Case management experience including tracking, follow-up, and evaluation.
5. Experience in health and human services support to include interviewing patients and assessing personal health, social, and financial needs.
6. Experience in record keeping which includes maintain records, logs, and filing systems.
7. Experience in using automated information system to enter, update, modify, delete, retrieve/inquire, and report data. EMR experience will be helpful.
8. Bilingual – English/Spanish is preferred. 

Performance Requirements:

Knowledge:

1. Knowledge of computers, scanners.
2. Knowledge of clinic medical chart forms and the filing process
3. HIPPA regulations and compliance.

Skills:

1. Skill in solving practical problems.
2. Good customer service skills.
3. Attention to detail.

Abilities:

1. Ability to analyze scanned document for quality of the scan, as well as appropriateness of the information being placed in the legal medical record
2. Ability to stay organized.
3. Ability to manage time and work independently.

Equipment Operated:

Wide range of standard office equipment. Computer use and proficiency required.

Work Environment:

Standard offices in Health Center. Controlled lighting, air quality, and temperature settings. Environmental hazards may be unpredictable including exposure to communicable diseases and biohazards.

Mental/Physical Requirements:

Involves standing, walking, kneeling, bending, grasping, manipulating and squatting and lifting (up to 50 pounds). Walking or standing may be more than two (2) hours per day. Must be able to work in a standard medical office setting including use of a computer, and standard office equipment. Must have ability to read computer screens, printed materials and hearing and speech to communicate in person as well as over the phone. Must be able to attend meetings at various sites when required. Stress can be triggered by workload.

GENERAL INFORMATION:

• La Red Health Center, Inc. is a private not for profit corporation serving Sussex County, Delaware. 
• The administrative office is located at 21444 Carmean Way in Georgetown, Delaware.
• The Associate should recognize that La Red Health Center is committed to ensuring that we follow basic fundamental principles of ethical business conduct and adhere to all applicable laws and regulations to protect La Red Health Center’s good name and reputation.
• In that all Associates contribute to the overall growth and development of La Red Health Center, Inc., it is occasionally necessary for Associates to perform tasks that are not specifically indicated in their position descriptions.