Health Services Manager

Job Description

The UW Medical Center – Northwest Heart Institute has an outstanding opportunity for a Health Services Manager to join their team.

POSITION PURPOSE

Under the leadership of the Associate Director, the Health Services Manager is responsible for overseeing the day-to-day operations and administrative functions of the Cardiology Clinic and the Cardiac Rehab department. This role provides leadership in the organization, coordination, and strategic planning of clinical services to ensure efficient operations, exceptional patient care, and achievement of departmental goals. This role oversees staff that support the NW Echo and Cardiac Nuclear Medicine departments and is crucial to the operations within those areas.

POSITION HIGHLIGHTS

Oversight of a complex, multifaceted cardiology practice.

Lead a high performing team dedicated to supporting UW Medicine’s mission

Will have a direct impact on strategic initiatives that will enhance patient outcomes, operational efficiency and the overall patient experience

PRIMARY JOB RESPONSIBILITIES

• Directs and coordinates the daily operations of the Cardiology Clinic and associated departments (including offsite locations) to ensure efficient patient access, high-quality care delivery, and adherence to organizational policies, procedures, and patient safety standards.
• Oversees clinic workflows, patient scheduling, provider templates, referral management, diagnostic testing coordination, and patient throughput to optimize access and operational performance.
• Monitors clinic volumes, patient flow, capacity utilization, and key performance metrics; identifies operational challenges and implements solutions to improve efficiency and patient experience.
• Maintains required operational, regulatory, and quality records; demonstrates strong organizational and project management skills.
• Serves as a patient advocate by promoting patient-centered care and ensuring adherence to patient rights, privacy, and service standards.
• Supervises clinic staff and supports providers to ensure evidence-based cardiovascular care, quality improvement initiatives, and best practices are integrated into clinic operations.
• Collaborates with physicians, advanced practice providers, nursing staff, diagnostic services, and ancillary departments to ensure seamless coordination of patient care across the cardiovascular continuum.
• Provides leadership in communicating, implementing, and achieving departmental, organizational, and strategic goals.
• Leads and supports quality improvement, patient safety, access, and workflow optimization initiatives utilizing process improvement methodologies and organizational resources.
• Responsible for recruitment, interviewing, hiring, onboarding, performance management, employee development, corrective action, and termination recommendations for clinic staff.
• Assists in the development, implementation, and management of the clinic operating budget.
• Monitors revenue cycle performance, productivity metrics, staffing expenses, supply costs, and capital expenditures to support fiscal stewardship
• Ensures compliance with all applicable federal, state, accreditation, and organizational regulations, policies, and standards.
• Maintains oversight of clinical documentation, coding support processes, quality reporting requirements, and regulatory readiness activities.

REQUIRED QUALIFICATIONS

• Business Administration, Nursing, Health Administration, or related field
• 4+ years of progressive experience in a healthcare environment, including leadership and healthcare management responsibilities.
• Proven leadership skills with the ability to effectively collaborate with cardiologists, advanced practice providers, clinical staff, and administrative teams.
• Demonstrated success in managing clinic financial performance, including budgeting, productivity monitoring, revenue optimization, and expense management.

ABOUT UW MEDICAL CENTER-NORTHWEST

UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community. 

Compensation, Benefits and Position Details

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About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.