Site: Wentworth-Douglass Hospital
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for managing the administrative functions of the department and facilitating effective communication between patients, families, and clinical staff. Ensures accurate and timely documentation and workflow to support patient care delivery in a fast-paced environment.
-Coordinates patient admissions, transfers, and discharges, ensuring all documentation is accurate and complete.
-Answers and directs phone calls, providing information and assistance to patients and families as needed.
-Maintains and organizes patient records and documentation in compliance with privacy regulations and hospital policies.
-Assists in managing the flow of patients within the Emergency Department, including tracking and updating patient status.
-Orders and maintains an inventory of medical supplies, ensuring necessary items are available for clinical staff.
-Facilitates communication among multidisciplinary teams to enhance patient care and address any immediate needs. -Monitors and manages appointment scheduling and follow-up processes for outpatient services as needed.
-Performs clerical duties such as data entry, report generation, and filing, ensuring the efficient operation of the unit.
-Assists with training and orientation of new staff members in administrative procedures and workflows.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Experience in a healthcare administrative role, particularly in an emergency or clinical setting 2-3 years required
Knowledge, Skills and Abilities
- Proficient in electronic health records and healthcare information systems.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent verbal and written communication skills, emphasizing patient-centered service.
- Ability to work collaboratively in a fast-paced, multidisciplinary team environment.
- Knowledge of medical terminology and familiarity with clinical procedures.
Additional Job Details (if applicable)
Onsite
789 Central Avenue
36
Regular
Day (United States of America)
Pay Range
$18.78 - $26.80/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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