Healthcare Administrative Associate-Midwifery Services

Job Summary

The Healthcare Administrative Associate plays a vital role in maintaining front-office workflow to optimize the efficiency of the medical practice, clinic, and/or department. This position supports daily administrative operations, ensures accurate documentation and billing processes, and delivers excellent customer service to patients and visitors.

Key Responsibilities

• Greet, screen, and provide service to patients and visitors

• Process mail, fax, and other documents

• Maintain multi-line phone system/switchboard

• Schedule, register, and check patients in and out

• Maintain and update medical records

• Perform data management and maintain spreadsheets

• Run and maintain reports

• Perform charge entry and process billing documents

• Research and resolve billing-related issues

• Collect co-payments, deductibles, and other self-pay amounts at time of service

• Maintain cash box and receipt books

Qualifications

Education:
High school diploma or GED required

Experience:
None required

Licensure/Certification:
None required

Other Minimum Qualifications:

• Strong customer service orientation

• Excellent grammar, spelling, and punctuation skills

• Knowledge of medical terminology

• Familiarity with office procedures and equipment

• Proficiency in computer data entry and keyboarding

• Ability to use electronic medical record systems

• Strong organizational, communication, and interpersonal skills

• Proficiency in Microsoft Office applications (Word, Excel) preferred

• Ability to multitask effectively