Healthcare Collections Specialist

Essential
functions and responsibilities:

·         Handling inbound and outbound calls

·         Performs collection activities while maintain
compliance with all regulatory requirements

·         Negotiate a payment solution with consumers in
accordance with company and client standards

·         Processes and verifies payments over the phone

·         Provides thorough and accurate documentations
on consumer accounts

·         Locates additional demographic information for consumers
via company approved skip-tracing methods

·         Responsible for handling highly confidential
information

·         Performs other responsibilities and duties as
requested

·         Immediately makes changes as needed when
regulations and laws change

• Exercise discretion and
  independent judgement
  
• Demonstrate
  integrity and a commitment to customer service
  

·         Maintain
professionalism, courtesy and composure with consumers, coworkers, and
management.

·         Demonstrate a comprehensive understanding of
the FDCPA, FCRA, TCPA, and other laws and regulations that involve the debt
collection industry

·         Demonstrate comprehensive knowledge of FACS
and Artiva

Requirements

Qualifications
Required:

·         High
school diploma or equivalent

·         One
year of sales or customer service experience

·         Collections
or call center experience preferred

·         Must be able to communicate over a telephone
clearly and effectively.

·         Demonstrate professional and mature communication
skills

·         Have basic knowledge in Microsoft word,
excel, and outlook

·         Meet
BCS Standards background and credit check