Healthcare Coordinator Lead

Description

WESTSIDE IS LOOKING for a Lead Healthcare Coordinator!

JOIN THE TEAM TAKING CARE OF YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Lead Healthcare Coordinator provides expertise, orientation, training and mentorship to Healthcare Coordinators (HCCs) and functions as a Healthcare Coordinator.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay

Our Vision: Achieve health equity for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Responsibilities of the Healthcare Coordinator Lead

1. Be the primary source of knowledge and expertise for insurance referrals and prior authorizations
2. Work closely with the MHC to build and maintain partnerships with specialist groups, facilities, funded programs, registries, and health plans in the medical neighborhood
3. Work closely with the MHC to maintain written workflow processes and procedures for staff
4. Distribute medical specialty referral requests and procedure orders to Healthcare Coordinators (HCCs)
5. Develop and maintain training materials and provide training, ongoing support, mentoring and remediation for HCCs as needed
6. Visit clinical sites to assist Healthcare Coordinators as required and offer direct, on-site support
7. Maintain updated lists of specialist and imaging resources for use by the HCCs and for distribution to patients
8. Evaluate current processes and develop and implement improvement initiatives for the Healthcare Coordination Department
9. Resolve patient complaints and answer patients’ questions regarding Healthcare Coordination policies and procedures
10. Maintain access to Health Information Exchange (DHIN) and other related systems, and support and train staff in utilizing these programs to coordinate care
11. Perform the responsibilities outlined in the Healthcare Coordinator I job description

Requirements

1. High school diploma or GED
2. Experience working in healthcare or health insurance
3. Experience with Microsoft Outlook, Word, Excel and PowerPoint, and electronic medical records software
4. Fluency in written and spoken English and spoken Spanish