Healthcare Customer Service Representative

LHH Recruitment Solutions is seeking a compassionate and dedicated individual to join our clients team as a Healthcare Customer Service Representative. In this role, you will play a crucial part in providing support and assistance to patients, caregivers, and healthcare providers. The ideal candidate will possess exceptional communication skills, empathy, and a strong desire to help others navigate the complexities of the healthcare system. This is a great opportunity to work with a well-known hospital and gain new skills with a reputable heakthcare organization!

Key Responsibilities:

Responding to patient inquiries via phone, email, and in-person regarding appointments, medical records, billing, insurance coverage, and healthcare services
Providing guidance and assistance to patients in understanding their healthcare benefits, treatment plans, and medication instructions
Coordinating with healthcare providers and administrative staff to ensure seamless patient care and resolve issues efficiently
Educating patients on available resources, support programs, and community services
Maintaining accurate and confidential patient records in compliance with HIPAA regulations
Collaborating with interdisciplinary teams to address patient needs and concerns
Qualifications:

High school diploma or equivalent
Previous experience in customer service, preferably in a healthcare setting
Knowledge of medical terminology, insurance terminology, and healthcare regulations
Strong interpersonal skills and ability to communicate effectively with diverse populations
Proficiency in computer systems and electronic medical records software
Compassionate and empathetic attitude towards patients and their families
Ability to multitask, prioritize tasks, and work in a fast-paced environment

Working Hours:

Monday-Friday
40 hours per week
8:30am-5:00pm

Details:

Onsite
13 week contract with possibility to be extended
Located in Kearny Mesa, San Diego
Compensation $20.00-$22.00 per hour (DOE)

If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible. If you are curious what else is available, please review the LHH website

Pay Details:

$20.00 to $22.00 per hour

Search managed by:

Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.