Healthcare Customer Service Self Pay Representative

Description

Sunvera Group is currently hiring a full-time Customer Service Self-pay Representative to work at their centralized billing department.  This is a hybrid environment that requires in-office availability at the Bingham Farms office.   Must have previous experience in a Healthcare setting and billing experience is preferred.  

Summary: This position is responsible for providing excellent customer service to patients regarding their self-pay accounts, including answering inquiries, processing payments, and resolving billing or payment issues. The role requires strong communication, problem-solving, and organizational skills to ensure patient satisfaction and accurate financial transactions.

Responsibilities:

· Patient Interaction:

· Answer patient inquiries regarding self-pay balances, payment options, and billing information via phone, email, or in-person.

· Explain billing procedures and payment policies in a clear and concise manner.

· Address patient concerns and complaints related to self-pay accounts professionally and empathetically.

· Self-pay representatives also contacts patients to coordinate payment arrangements or update their demographics from returned mail. Serving as the first point of contact

· Payment Processing:

· Process patient payments accurately and efficiently, ensuring timely and complete payment records.

· Research and resolve billing discrepancies and payment issues.

· Maintain accurate records of patient payments and account activity.

· Customer Service:

· Provide excellent customer service, ensuring a positive patient experience.

· Follow up with patients to address outstanding issues and ensure satisfaction.

· Maintain a high level of professionalism and confidentiality in all interactions.

· Other Duties:

· Assist with other duties as assigned by supervisor.

· Stay current on billing and payment policies and procedures.

· Contribute to a positive and efficient work environment. 

Requirements

•   High school diploma or equivalent required; some college or relevant experience preferred.
• At least 1 year in a Healthcare Customer Service setting.
• Proven customer service experience.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in computer skills, including data entry and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive information with discretion and confidentiality