Healthcare Scheduling Coordinator

Job Description

Job Description

The Scheduling Coordinator plays a vital role in establishing contact with patients to schedule approved treatments or procedures. This role involves ensuring all necessary accommodation for patients' appointments are approved and provided. Coordinating with the Authorizations team for internal approval and proficiently navigating Electronic Medical Records (EMR) to update and input data are essential components of this role.

Key Responsibilities:
Anticipate and understand customer needs, listen for cues, and determine the appropriate level of intervention required.
Collaborate and interact effectively with the provider group and health plans daily or as needed, particularly concerning UM (Utilization Management) and referral authorization matters.
Facilitate prior authorization requests by fax or phone calls, including processing requests that are approved, denied, or deferred, and bringing them to resolution.
Responsible for maintaining, tracking, and following up on deferred authorizations.
Return phone calls to customers and follow up on their requests, demonstrating exceptional customer service.
Maintain all reference material provided by the supervisor, manager, or director and ensure patient confidentiality in compliance with HIPAA.
Demonstrate honesty and integrity in all activities and promptly report errors to the appropriate manager.
Assist other staff members and actively contribute to a team-oriented approach.

Qualifications:
EDUCATION :
High School diploma or GED.
Requirements:
1+ years of healthcare experience or medical setting required.
Bilingual in Spanish.

Compensation Range:
$19.00 to $21.00 Hourly
All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

WE OFFER (Full Time):
Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
401(K) Plan with Employer Matching
License & Tuition Reimbursements
Paid Time Off
Holiday Pay
Employee Perks and Discount Programs
Competitive Salaries!

ABOUT US:
Boomerang Healthcare is a leader in cutting-edge pain management techniques and rehabilitation programs that set the standard in holistic approaches for managing chronic pain. Our doctors are nationally known experts in the field and are deeply involved in clinical research focused on developing the treatment solutions of tomorrow.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

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