Healthcare Support Specialist [Crestview]

Company : North Florida Surgeons

Job Description - Healthcare Support Specialist [Crestview]

Job Summary:

The Healthcare Support Specialist is one of the primary points of contact for the medical office. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.

Key Responsibilities:

Welcomes and greets all patients and visitors, in person or over the phone.

Registers walk-in new patients and updates and verifies existing patient demographics by collecting detailed patient information, including personal and insurance or financial information.

Checks patients in through intake facilitating patient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.

Schedules in house MRI’s and referrals.

Scheduling and rescheduling of future patient appointments.

Collecting patient copays, coinsurances, and allowable payments and reconciling these payments at the end of each day in your daily batch ledger.

Verifying Insurance

Prepping Clinic Schedules

Responds to patients, prospective patients, and visitors' inquiries courteously.

Protects patients’ rights by maintaining confidentiality of personal and financial information.

Keeps office supplies within the clinic adequately stocked by anticipating inventory.

All other duties as assigned.

Required Skills & Qualifications:

Maintaining a consistent positive attitude and cheerful demeanor.

Communicate Effectively

Ability to work in a fast-paced environment

Multi-tasker

Attention to detail

Teamwork / Collaboration

Ability and desire to learn new things and improve processes

Ability to listen and understand patient and provider concerns

Self and situational awareness

Education & Experience:

High school diploma or equivalent

Medical Experience Preferred

6 months, plus of relevant experience scheduling in a medical office environment

Experience working with medical EHR, Athena experience preferred.

Experience in Orthopedics or Pain Management is a plus

Work Environment & Physical Requirements:

Travel to cover different locations may be required

Able to stand and sit for extended periods of time

Able to lift 25 pounds or more

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Healthcare Support Specialist [Crestview]

Job Description - Healthcare Support Specialist [Crestview]

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