Healthy Transitions Youth and Young Adult Coordinator

JOB DESCRIPTION

Children’s Hope Alliance     

Status: Full Time, Exempt

Position: Youth and Young Adult Coordinator 

Program: Healthy Transitions

Our Company Mission

Hope, Health & Healing for Generations 

Summary

Per the tenets of the SAMHSA NC Healthy Transitions grant, the Youth and Young Adult Coordinator will adhere to the principles of System of Care (SOC), person-centered care, and trauma-informed approaches to oversee programming that supports youth and young adults ages 16-25 who are struggling with serious mental illness and/or co-occurring disabilities. This leadership role provides oversight of program operations, team performance, and service delivery while serving as a primary community liaison for the Healthy Transitions program. The Youth and Young Adult Coordinator is responsible for cultivating community partnerships, coordinating outreach and engagement efforts for transition-aged youth (TAY), supporting youth leadership and voice, supervising a multi-disciplinary team, and monitoring progress toward grant goals and deliverables. Healthy Transitions is designed to increase access to TAY-friendly services, amplify TAY voice and choice, reduce stigma, and strengthen community connections, all with the aim of supporting successful transitions to adulthood.

Principal Duties and Responsibilities

• Serve as the primary community liaison for the Healthy Transitions program, developing and maintaining collaborative relationships with community organizations, government agencies, providers, educational institutions, employers, and other stakeholders serving transition-aged youth (TAY).
• Coordinate and support local outreach, engagement, and awareness activities designed to increase visibility of the Healthy Transitions program and connect transition-aged youth with available services, supports, and opportunities.
• Lead the planning and implementation of low-barrier engagement events that promote relationship-building, resource awareness, community connection, and ongoing engagement among transition-aged youth.
• Facilitate transition-aged youth (TAY) leadership activities and related engagement opportunities that promote TAY voice and choice, support meaningful participation in Healthy Transitions initiatives, and facilitate ongoing communication and feedback from transition-aged youth.
• Cultivate and strengthen relationships with community stakeholders through networking, presentations, meetings, and collaborative activities that advance Healthy Transitions goals and strengthen cross-system partnerships.
• Represent Healthy Transitions at community coalitions, stakeholder groups, outreach activities, and other local events relevant to transition-aged youth and mental health.
• Maintain awareness of community resources, referral pathways, emerging needs, and service gaps affecting transition-aged youth, and support efforts to identify and address unmet needs within the local service area.
• Monitor program and team performance to support achievement of Healthy Transitions grant goals, objectives, and deliverables.
• Ensure program services are coordinated and delivered in accordance with System of Care principles, trauma-informed approaches, person-centered / self-directed care, and honor TAY voice and choice.
• Oversee referral process and caseload assignment.
• Oversee implementation of program workflows and service delivery processes and ensure adherence to established procedures, practice standards, and program requirements.
• Facilitate weekly team meetings to ensure emerging and urgent needs of program recipients are addressed promptly.
• Provide supervision, performance coaching, and support to program staff.
• Conduct performance evaluations and support individual professional development goals.
• Interview, hire and train new members of the Healthy Transitions Team.
• Build and model a supportive, collaborative, and TAY-centered team culture that values authenticity, continuous improvement, data-informed practice, and a shared commitment to positive outcomes for transition-aged youth.
• Support statewide Healthy Transitions initiatives, training activities, system-of-care development efforts, and other grant-related priorities as assigned.
• Remain abreast of current and emerging industry trends and best practices for transition-aged youth.
• Complete all documentation within agency deadlines, according to regulatory guidelines.
• Prepare reports and reviews in a timely, clear, and concise manner as requested or assigned.
• Complete assigned training within required time limits.
• Other duties as assigned

Supervises:

Lead Healthy Transitions team in all areas and provide supervision for the all team members. Including but not limited to assignment of work, design of work flow, and time management.

Core Competency: Supervisions

Core Competency: Supervisor’s will complete 100% of direct report’s evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations.

Measurement: Review of evaluations due during the review period and whether they were completed on time

All employees have the following expectations: 

Mission: Contribute to and enhance company mission 

Organization: Prioritize and plan work responsibilities appropriately 

Professional Development: Attend and/or successfully complete all required trainings and meetings 

Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision 

Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community 

Teamwork: Serve effectively as a team contributor on all assignments 

Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback 

Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals 

Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact. 

Children's Hope Alliance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Education and Experience Requirements

• North Carolina Peer Support Specialist Certification is preferred, but candidate must be eligible for completing certification within the first year of hire.
• Two years of previous work experience in the mental health field preferred.
• 1 year of previous work experience as a Certified Peer Support Specialist acceptable.
• Bachelor's degree in psychology, social work, or related field is required.
• Qualified Professional (QP) designation is preferred. 

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. 
• The employee must occasionally lift and/or move up to 30 pounds.  
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.  
• Employees must be able to operate a vehicle for job duties and keep a valid NC driver's license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles. 
• The employee must occasionally travel to different locations in the course of work.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.