Hearth Department Lead

Primary Purpose

The Hearth Department Lead oversees the daily operations of the Hearth department, ensuring an exceptional customer experience, team efficiency, and adherence to safety protocols. The role requires a strong knowledge of hearth products, installation processes, and the ability to lead a team effectively to meet department goals and enhance the customer experience. This position is vital for driving sales, maintaining stock levels, and ensuring compliance with company policies and safety standards.

Essential Duties and Responsibilities

• Customer Service: Deliver high-quality customer service by engaging with customers tounderstand their needs, educating them on hearth products, and providing tailoredrecommendations. Resolve customer inquiries and issues promptly and professionally.
• Product Expertise: Develop and maintain an in-depth knowledge of hearth products, includingstoves, fireplaces, inserts, and accessories. Serve as the primary point of contact for productknowledge within the department.
• Sales Performance: Drive sales by actively promoting hearth products, managing pricing strategies, and creating attractive displays. Monitor sales performance, identifying opportunities to improve and exceed department goals.
• Inventory Management: Ensure adequate stock levels and oversee product ordering, receiving, and stocking in coordination with inventory management protocols.
• Safety and Compliance: Promote a safe work environment by ensuring compliance with allsafety policies and procedures related to hearth equipment, installation guidelines, and firesafety protocols. Conduct regular safety checks and ensure the team is trained on equipmentand procedures.
• Merchandising and Display: Create appealing and strategic displays to showcase hearthproducts, enhancing the customer shopping experience and promoting seasonal or featureditems.
• Collaboration and Communication: Collaborate with other department leads and managementto align on goals and strategies, share feedback, and participate in regular meetings.Communicate effectively with team members and other departments to maintain a cohesivework environment.

Other Duties and Responsibilities

• Ability to lift up to 50 pounds regularly and stand for extended periods.
• Comfortable working in a retail environment with varying temperatures, especially near hearth products.
• This position requires flexibility in scheduling, including weekends, evenings, and holidays, to meet customer needs and support the department’s goals.
• Safety Awareness: Commitment to following safety guidelines and ensuring a safe environment for team members and customers.

Qualifications

• Experience: Minimum of 2 years in a retail environment, preferably in a department lead or supervisory role. Hearth product experience is highly preferred.
• Skills: Strong leadership abilities, excellent communication skills, and a customer-oriented approach. Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge: Familiarity with hearth products, installation, and safety procedures is a plus.
• Education: High school diploma or equivalent required; additional certifications related to hearth products or retail management preferred.