Hearts For Seniors (HFS) Program Manager

Hearts With A Mission has a great opportunity for a full- time (40 hours per week) Hearts For Seniors (HFS) Program Manager in Douglas County. Join our team and make a difference in our community!

ABOUT HEARTS WITH A MISSION:

Hearts With A Mission is located in six counties across Oregon, and provides elder companion care all with a faith-based approach.

The purpose of Hearts For Seniors (HFS) is to act as a bridge to independent living, supporting seniors to be able to stay in their own homes while also fostering a sense of friendship and positivity.
HFS will be a support for socially isolated seniors by providing regular companionship and social interaction.
The HFS program can assist seniors with their daily activities and errands as well in hopes to improve their quality of life.
HFS is a free, volunteer-driven program supported professionally by Hearts With A Mission. 

Learn more by visiting: https://heartswithamission.org/hearts-for-seniors/

POSITION SUMMARY 

The Hearts For Seniors (HFS) Manager will provide safety oversight of HFS program implementation, which includes supervision, oversight, and training for HFS volunteers and interns. This position will provide emergency, on-call support to staff and volunteers in the HFS program. The HFS Program Manager will plan and participate in community engagement activities to develop relevant partnerships and fund development. All work is performed in compliance with organizational guidelines and policies, as well as all applicable laws.

SUPERVISION RECEIVED AND EXERCISED

The HFS Program Manager reports directly to the Chief Program Officer. This position supervises the HFS Case Managers. This position has an introductory period of three (3) months.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The essential functions listed below are not intended to reflect all duties that may be assigned to this position. The organization may augment duties and/or essential functions at its discretion. 

Financial Stewardship:

• Provide oversite of program budget.
• Explore and evaluate potential program revenue sources.
• Participate in the planning and development of HFS special events (recruitment, fund raising, public speaking, and community events) in designated county in collaboration with the Marketing & Development team.

Leadership and Staff Management:

• Provide supervision, training and support for Hearts for Seniors Staff and Volunteers.
• Proactively network with local faith communities to build partnerships creating HFS ministry teams.
• Supervise, train, and support HFS volunteers on all aspects of the program.
• Develop, coordinate, and supervise volunteer teams to assist with tasks such as social networking, monthly communication newsletters, etc.
• Provide regular program updates to HWAM CEO & CPO as requested. 
• Participate in HFS meetings and group/individual supervision as needed. 
• Develop and implement regular in-service trainings for HFS staff, volunteers, parents, and community partners.

Program Development and Oversight:

• Maintain current knowledge and understanding of the HFS Framework to ensure program fidelity.
• Network with local community resource providers to create a referral base and resource network. 
• Develop, implement, and maintain electronic tracking/reporting of information pertinent to recruitment, training, and clearing/certifying volunteers.  
• Complete interviews of all HFS volunteers, approve/deny volunteers, and complete all required documentation.
• Oversee file maintenance and essential documents for all HFS ensuring that they are accurate, complete, timely, and kept confidential. 
• Oversee referral calls and provide initial screening/assessment to determine eligibility. 
• Participate in quality assurance/quality improvement activities; internal HWAM activity/progress reports and funding reports. Responsible for quality of service and support to clients. 

KNOWLEDGE 

• Knowledge of general record keeping practices and procedures.
• Knowledge of Oregon DHS Mandatory Reporting program.
• Knowledge of the organization’s rules, regulations, procedures, Mission, Vision, and Values.

SKILLS AND ABILITIES

• Demonstrate a high level of ethics, integrity, honesty, and transparency while always upholding the Mission, Vision, and Values of the organization.
• Demonstrate a high level of professionalism, ethics, integrity, and morals. 
• Demonstrate excellent organizational/time-management skills to set own schedule and work autonomously.
• Clearly communicates and expresses ideas and displays good interpersonal communication skills; understands verbal and written instructions.
• Demonstrate proficiency using a PC, tablet, or other device(s) with Microsoft Office products, including Word, Excel, and Access.
• Ability to manage multiple programs or projects and the ability to adjust priorities frequently and simultaneously.
• Ability to effectively present information and respond to questions from diverse groups, which includes the ability to present in public meetings.
• Ability to establish and maintain effective working relationships with all members of the organization, stakeholders, and the general public.
• Ability to pass a pre-employment and background check. 
• Ability to maintain an acceptable driving record, reliable transportation, and proof of valid auto insurance.
• Demonstrate dependability, reliability, and accountability to include punctuality and attendance.

WORK ENVIRONMENT 

Work is generally performed indoors, in various office or meeting room environments. This position is not normally exposed to hazardous materials, loud noises, or extreme heat or cold. Occasional exposure to chemical solutions, Airborne Pathogens, and Bloodborne Pathogens (body fluids) may occur. This position may require occasional evening, weekend, and/or holiday work. Work activities vary widely including attendance at meetings, trainings, and conferences; some overnight travel may be required. Local travel is required and requires the use of a personally owned vehicle, mileage reimbursement is available. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL AND MENTAL JOB REQUIREMENTS

To perform the job successfully, an individual must be able to perform each of the essential job functions satisfactorily. This position involves periods of prolonged sitting and standing and use of computer equipment. This position requires the physical and mental capabilities to read information printed on paper and displayed on computer monitors; hear, speak, and communicate verbally using the English language; cognitive thinking and mathematical calculation capabilities; manual dexterity to manipulate papers, files, keyboard, mouse, and telephone. This position requires walking, crouching, bending, stooping, twisting, turning, balancing, climbing steps/stairs, regular limb extension, pinching, grasping, moving, lifting, and carrying objects of 10 or more pounds frequently. Driving is required locally and long distance. Reasonable accommodations will be made to otherwise qualify individuals with disabilities and known limitations. This position must promote safe working practices; supports an environment of mental and physical well-being.

ADDITIONAL NOTES

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

MINIMUM EXPERIENCE AND QUALIFICATIONS

1. Bachelor’s Degree in Social Work, Psychology, Education, or a related field, OR an equivalent combination of relevant education and experience OR demonstrated competency equivalent.

2. Minimum of three (3) years’ experience working with elderly population.

3. Valid Oregon driver’s license at time of hire.

4. Experience recruiting, training, supervising, and mobilizing volunteers.

5. Experience collaborating with faith-based organizations.

DESIRABLE EXPERIENCE AND QUALIFICATIONS

1. Master’s Degree in Social Work, Psychology, Aged Care, or a related field.

2. Bilingual in English/Spanish

FLSA STATUS: Salary, Exempt

ABOUT OUR BENEFITS:

• Generous Paid Time Off
• Medical Insurance
• Company paid Dental, & Vision Insurance for the employee (including affordable options for dependents & partners)
• Company paid Term Life and AD&D Insurance, plus Long-Term Disability
• 401k with Employer Match
• Chaplain Care Team - Confidential, no-cost support for employee and family
• Mileage Reimbursement
• Professional Development Opportunities

Hearts With A Mission is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.