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Heavy Duty Truck Service Advisor

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Job Description - Heavy Duty Truck Service Advisor


 

Job Summary


Scranton Dodge is seeking a high-performing Heavy Duty Truck Service Advisor who thrives in a fast-paced commercial service environment. This role is ideal for a strong communicator and closer who can confidently sell major repair jobs while effectively leading and managing technicians to maximize productivity and customer satisfaction.

This is not an entry-level advisor role. We are looking for someone who understands heavy-duty service operations, can handle high-dollar estimates, and keeps the shop running efficiently.

Key Responsibilities


Sales & Customer Management

  • Act as the primary point of contact for heavy duty and commercial customers
     
  • Accurately diagnose customer concerns and translate them into clear repair recommendations
     
  • Confidently present and sell large repair estimates (engines, transmissions, driveline, electrical, emissions, etc.)
     
  • Build trust with customers through transparency, follow-up, and consistent communication
     
  • Maximize repair order value while maintaining ethical service practices
     

Technician & Workflow Management

  • Dispatch work efficiently to technicians based on skill level and workload
     
  • Actively manage technician productivity, efficiency, and morale
     
  • Monitor repair progress, prioritize jobs, and ensure deadlines are met
     
  • Reduce downtime and comebacks through proper repair planning and communication
     
  • Work closely with parts and management to keep jobs moving
     

Operational Excellence

  • Write clear, accurate repair orders and documentation
     
  • Ensure warranty and internal policies are followed
     
  • Maintain CSI standards while balancing shop throughput and profitability
     
  • Support shop leadership with daily workflow and problem-solving

     

What We Offer

  • Competitive base salary + performance-based compensation
     
  • Stable, high-volume commercial service operation
     
  • Strong technician team and management support
     
  • Career growth opportunities within our dealership group
     
  • Full benefits package (medical, dental, vision, PTO, 401k, etc.)
     

Who Will Succeed in This Role

This position is best suited for someone who:

  • Is confident selling major repairs without hesitation
     
  • Holds technicians accountable while earning their respect
     
  • Understands how service sales, efficiency, and leadership connect
     
  • Takes ownership of results and treats the shop like their own

Requirements

 

Qualifications & Experience

  • 3+ years of experience as a Service Advisor (heavy duty or commercial strongly preferred)  
  • Proven ability to sell high-dollar repair work 
  • Strong leadership skills with experience managing or directing technicians  
  • Solid understanding of heavy duty truck systems and repair processes  
  • Excellent communication, organization, and time-management skills  
  • Ability to remain calm, decisive, and professional under pressure  
  • CDK or similar DMS experience preferred

Original job Heavy Duty Truck Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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