Heavy Equipment Field Service Technician

About the Company: 

LeeBoy Inc. is a FAYAT Group company that is one of the world's leading manufacturers of superior commercial asphalt pavers and road maintenance equipment.  Our equipment can be seen on job sites worldwide. With over 60 years of experience, the company and its brand are stronger today than ever with the broadest product offering in the commercial class paving industry.  At LeeBoy, our employees are our most valuable competitive advantage.  We focus on hiring people with common core values of our company: integrity, innovation, and agility.  We embrace a rich tradition of adding and developing talented individuals who are passionate about their professional growth.  LeeBoy takes pride in providing the best value, productivity, and reliability for the money, and is dedicated to manufacturing top quality equipment for the road construction professional.  Our dedication to excellence and our history has earned us a distinctive reputation for quality and trust.

About the Role:

Are you an experienced heavy equipment and/or road maintenance equipment Field Service Technician? Do you have experience walking customers through troubleshooting procedures, offering guidance as to how to locate or correct a mechanical or electrical problem?  Are you looking to hold a key role in offering our dealers and customers mechanical or technical advice/support to ensure their machine down time is minimal?  In this role, you will utilize your technical and mechanical expertise along with equipment knowledge to assist our dealers and customers resolve any equipment issues. 

Job Summary:  The Road Construction Field Service Technician is a full-time position based in our manufacturing plant in Lincolnton, NC. This position will report directly to the General Manager of Product Support. This role is responsible for providing support to our dealers and customers.

Responsibilities:

• Provide technical information and troubleshooting support to dealers.
• Resolving technical issues and following up on unresolved issues.
• Report technical issues involving quality, reliability, durability and safety via service call report forms or other designated reporting formats.
• Reporting on market, distribution, application and customer issues.
• Install new or modified equipment at customer’s locations to ensure full functionality according to specifications.
• Participate in problem resolution activities with Engineering and other personnel to drive quick resolution and minimize customer downtime.
• Conduct service schools for LeeBoy equipment distributors. You must be able to train groups of Dealer technicians and/or customers.
• Conduct training in safe equipment operation to trainees, dealers and customers.
• Respond promptly to customer needs, requests for service and assistance, identifying and resolving problems in a timely manner.

Qualifications:

• Three (3) to five (5) years of experience in technical customer support management with heavy equipment (pavers, construction or other related industry).
• Training experience required.
• Technical certifications or degrees are a plus.
• Must have excellent communication skills.
• Computer skills: understanding of PC Hardware/Software (Windows, MS Office, Lotus Notes), including knowledge of internet usage.
• Customer Service skills (ability to build relationships).
• Must be willing to work onsite at our Lincolnton, NC Manufacturing Facility.

Must be willing to travel extensively to support the business. Frequent overnight stays and willingness to stay and complete the task