Hebrew Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is excited to offer a unique opportunity for Hebrew Speaking Customer Service Representatives in the Biotechnology industry. If you have a passion for science and a commitment to delivering outstanding customer experiences, this role is tailored for you. You will assist customers in understanding biotechnology products and services while providing exceptional support in Hebrew.

Key Responsibilities

• Handle customer inquiries related to biotechnology products, services, and applications via phone, email, and chat in Hebrew.
• Provide detailed information on product specifications, usage, and ordering processes.
• Assist customers with troubleshooting and resolving any issues related to our products.
• Document all customer interactions accurately in the CRM system for seamless follow-up.
• Collaborate with scientific and technical teams to ensure accurate information and support is provided.
• Stay informed about industry developments, product innovations, and regulations to better assist customers.

• Fluency in Hebrew (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the biotechnology or life sciences sector.
• Strong communication skills with the ability to explain complex information in a clear and accessible way.
• Excellent problem-solving abilities and a customer-focused mindset.
• Capability to manage multiple inquiries simultaneously in a fast-paced environment.
• Familiarity with CRM systems and general computer literacy.
• Willingness to work flexible hours, including potential evenings and weekends.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...